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  1. Jira Data Center
  2. JRASERVER-45346

Issue Collector Fails in IE 11

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Details

    • 6.04
    • 18
    • Severity 3 - Minor
    • 1
    • Hide
      Atlassian Update – 02-11-2018

      Hi everyone,

      We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future, i.e. in next 6 months.

      Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details.

      We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication.

      Atlassian will keep the issue open and continue to watch this issue for the further updates.

      Thank you,
      Ignat Alexeyenko
      Jira Bugmaster

      Show
      Atlassian Update – 02-11-2018 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future, i.e. in next 6 months. Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details. We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will keep the issue open and continue to watch this issue for the further updates. Thank you, Ignat Alexeyenko Jira Bugmaster

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      Attempting to submit feedback via an issue collector using IE11 on Windows 7 fails. The issue is not submitted and the screen remains greyed out.

       

      Steps to Reproduce

      1. Navigate to an issue collector in IE 11 (or use the attached index.html containing existing collector embed code)
      2. If prompted, elect to "Allow Blocked Content"
      3. Click the "Report Feedback" link
      4. Fill in the minimum required fields
      5. Click the "Submit" button

      Expected Results

      Issue is submitted and created.

      Actual Results

      The submit seems to lock up. It never returns from the submit to inform the user that the feedback was submitted.

      Using the IE debugger reveals the following failure when the submit is clicked:
      SCRIPT5: Access is denied.
      File: batch.js, Line: 431, Column: 4108

      Notes

      The browser is getting an exception in jQuery Form Plugin (v. 2.67 from 2011).

      Workaround

      Use another browser.

      Attachments

        1. grey-loading.png
          grey-loading.png
          2 kB
        2. IE_issueCollectorTest.html
          0.4 kB

        Issue Links

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            People

              mszerszynski Mateusz Szerszyński
              rgould@atlassian.com Russ Gould [Atlassian]
              Votes:
              35 Vote for this issue
              Watchers:
              39 Start watching this issue

              Dates

                Created:
                Updated: