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  1. Jira Data Center
  2. JRASERVER-44549

Duplicate Notifications when Read Time Out occurs

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      While the mail queue is being processed, the mail server takes too long to confirm whether the message was received or not and JIRA times out waiting to send the QUIT command:

      w0L4XNhI1Et/ZR76PIuXRLQB0tKTAQOPdJHPayYrYT5jGhF/uS3gFI4Tzk20724NfS6pzk7PwsP3
ddVX50D2Mfe5IbrOPFesDrzfCTs0YavMwC5b8asdTFZssAgrck9hWZQ46VcKuLEuTAupSX8cFz4P
Fgn+3VryGnm6ib4uHh/DiMm9gYF5cUEVSp06nW+asdr7P2pICseXwfgnBpei1Oix8sBY9a8AAwDk
nvfbckn7YgAAAABJRU5ErkJggg==
------=_Part_48999_821863420.1437662438155--
.
2015-07-25 10:41:14,933 DEBUG [jira] Sending mailitem To='user@provider.com' Subject='(ISSUE-KEY) Issue Summary' From='user2@provider.com' FromName='User' Cc='null' Bcc='null' ReplyTo='a@b.com' InReplyTo='<JIRA.58400.3417595357000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1fcb561f' MessageId='null' ServiceRunner    Mail Queue Service DEBUG SMTP: exception reading response: java.net.SocketTimeoutException: Read timed out
2015-07-25 10:41:14,933 DEBUG [jira] Sending mailitem To='user@provider.com' Subject='(ISSUE-KEY) Issue Summary' From='user2@provider.com' FromName='User' Cc='null' Bcc='null' ReplyTo='a@b.com' InReplyTo='<JIRA.58400.3417595357000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1fcb561f' MessageId='null' ServiceRunner    Mail Queue Service DEBUG SMTP: MessagingException while sending
2015-07-25 10:41:14,933 DEBUG [jira] Sending mailitem To='user@provider.com' Subject='(ISSUE-KEY) Issue Summary' From='user2@provider.com' FromName='User' Cc='null' Bcc='null' ReplyTo='a@b.com' InReplyTo='<JIRA.58400.3417595357000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1fcb561f' MessageId='null' ServiceRunner    Mail Queue Service javax.mail.MessagingException: Exception reading response;
  nested exception is:
	java.net.SocketTimeoutException: Read timed out

      After this error, JIRA will queue the notification to be sent again, generating duplicate notifications at times.

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-27644 Outgoing mail: Read timed out results in duplicate notifications

          • Low - Low priority issues
          • Closed

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              pcora Pedro Cora
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                Created:
                Updated:
                Resolved: