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Bug
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Resolution: Fixed
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Low (View bug fix roadmap)
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6.4, 6.4.1, 6.4.2, 6.4.3
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6.04
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Summary
Cannot add watchers via the count icon in some situations.
Steps to Reproduce
Situation #1
- Edit a field through 'inline editing';
Some fields will not cause the behavior (eg. Summary, Priority) - Click on the Watchers' count icon to add a new watcher;
- Frame will not be displayed
Situation #2
- Search for issues using the "Issue Navigator"
- Set visualization to "Detail View"
- Click on the Watchers' count icon to add a new watcher;
- Frame will not be displayed
Situation #3
- Search for issues using the Service Desk Agent's Queue
- Select any issue in the queue
- Click on the Watchers' count icon to add a new watcher;
- Frame will not be displayed
Expected Results
JIRA Should display the "Add Watchers" frame below the Watchers icon
Actual Results
No frame is displayed
Workaround
Situation #1
Simply refreshing the page gets the feature working back again.
Situation #2
Open the issue on a separate tab/window (outside the "Issue Navigator") or use the More > Watchers link.
Situation #3
Open the issue on a separate tab/window to open the View Issue screen or use the More > Watchers link.
- is duplicated by
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- Closed
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- Closed
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- Closed
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- Closed
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- mentioned in
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
Page
Failed to load
[JRASERVER-42768] "Watchers" frame sometimes not displayed
+1 to Stephen's experience,
I've added all debug information and a screen capture video of this occurring on a completely fresh JIRA instance on a support ticket (staff see: JSP-230729)
The method I am able to reproduce this behavior via inline editing of a text field is by adding/editing a comment:
- Upon initially navigating into an existing issue, I am able to open the Manage Watchers pop-up.
- I add a comment to this issue.
- After the comment is added, I am no longer able to open the Manage Watchers pop-up
- If I refresh the page or navigate away and then back again the Manage Watchers pop-up is accessible.
Hi malmeida,
Confirmed Situation #2 and #3.
Could you please let us know which field do trigger Situation #1, we need to know this to ensure we test the fix properly. I have expedited to work on this asap, as this is a recent regression.
Regards,
Oswaldo Hernández.
JIRA Bugmaster.
[Atlassian].
It appears that this also occurs in the Service Desk queue view (JIRA 6.4.1, Service Desk 2.3.4), i.e. https://jira.endurance.com/servicedesk/agent/ABC/queues/123/ABC-123
I really would like this issue fixed as well. I normally never hear any complaints after an upgrade and I have had many over this one issue.
Michal Matyjek
added a comment - Very disappointing regression. It's a minor feature, but I use it multiple times per day. Please fix as soon as possible.
Michal Matyjek
added a comment - Very disappointing regression. It's a minor feature, but I use it multiple times per day. Please fix as soon as possible.
We use the JIRA Watcher Field plug in to add watchers at issue creation, so here is some additional data.
IF an issue has a watcher already, the count icon seems to work from the issue summary page.
If the issue has a 'zero' in the count icon, it's not clickable.
*Once in a blue moon it works, though?
More>Watchers works every time.
Windows 7. Same behavior in IE, Chrome and Firefox.
JIRA 6.4.3