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  1. Jira Server and Data Center
  2. JRASERVER-42491

Inconsistent Behavior for Mail Handlers

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Details

    • Bug
    • Status: Closed (View Workflow)
    • Low
    • Resolution: Cannot Reproduce
    • None
    • None
    • Email notifications
    • None

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary:

      Creating issues through email in JIRA sometimes fail. Only error is

      An error was encountered whilst handling messages from the mail server
      "POP Mail Server" using the handler "class com.atlassian.jira.plugins.mail.handlers.RegexCommentHandler".
      
      The error was:
      ------------------------
      "Could not find a corresponding issue to comment and 'Create a new issue from each email' is not selected."
      ------------------------
      
      The error and the email that caused the error are attached to this email.
      
      If this is a recurring problem, you may wish to contact a system administrator to check the parameters of your mail fetching service:
      

      Steps To Replicate:

      Create 2 mail handlers

      • The first should contain the following settings:
        Create a new issue from each email message
        POP Mail Server
        mailstore
         Support	 Task	
        Bulk: forward
        CC Assignee: false
        CC Watchers: false
        Create Users: false
        Default Reporter: <defaultreporter>
        Forward Email: <email-address>
        Notify Users: false
        Strip Quotes: false
        
      • The second should contain the following settings:
        Add a comment before a specified marker or separator in the email body
        POP Mail Server
        mailstore
        Bulk: forward
        CC Assignee: true
        CC Watchers: false
        Create Users: false
        Default Reporter: <defaultreporter>
        Forward Email: <email-address>
        Notify Users: false
        Split Regex: /From: |> |-- /
        Strip Quotes: false
        
      • Create an issue via email, sometimes it will fail and other times it will succeed

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              Unassigned Unassigned
              jaguilar Javier Aguilar (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: