NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      This should be fixed on 7.0.
      Apparently these have changed, which is fine. However, I couldn't find mention of the new links in JIRA's code base, so we should update to them.

      This story involves three things:

            [JRASERVER-42412] License banner links are incorrect

            wthompson, in particular my #4 and #6 above need resolution.

            Dave Parrish [Atlassian] added a comment - wthompson , in particular my #4 and #6 above need resolution.

            scinos, I've updated my comment above with the proper links. If you can apply my comments and rroach@atlassian.com's subsequent comments, we should be in good shape.

            Also, to be clear, these banner changes apply to JIRA Server only. I wouldn't expect any of these banners to appear in Cloud, but if you find any that do, let me know.

            Dave Parrish [Atlassian] added a comment - scinos , I've updated my comment above with the proper links. If you can apply my comments and rroach@atlassian.com 's subsequent comments, we should be in good shape. Also, to be clear, these banner changes apply to JIRA Server only. I wouldn't expect any of these banners to appear in Cloud, but if you find any that do, let me know.

            ohernandez@atlassian.com, let's get his underway!

            Eric Dalgliesh added a comment - ohernandez@atlassian.com , let's get his underway!

            PS, we could consider using go.atlassian.com URLs instead of hard-coding these to WAC. That's what we've been doing on Manage apps Versions & licenses.

            Dave Parrish [Atlassian] added a comment - PS, we could consider using go.atlassian.com URLs instead of hard-coding these to WAC. That's what we've been doing on Manage apps Versions & licenses.

            edalgliesh, can you provide an update? I'm concerned that these haven't been updated yet.

            Dave Parrish [Atlassian] added a comment - edalgliesh , can you provide an update? I'm concerned that these haven't been updated yet.

            ohernandez@atlassian.com, nguyennguyen, edalgliesh - Any update?

            I'm particularly concerned about the state of the Data Center license banners, which have formatting errors - not just the wrong links.

            Dave Parrish [Atlassian] added a comment - ohernandez@atlassian.com , nguyennguyen , edalgliesh - Any update? I'm particularly concerned about the state of the Data Center license banners, which have formatting errors - not just the wrong links.

            Ok edalgliesh these updates in my comment above ^^ should be ready to go. I'm afraid it's a big laundry list of stuff, but the general theme is pointing most licensing-related links to the Manage Apps page. The rationale is from there the administrator can see the context of all their licenses (including available updates) and decide what to do next.

            If you have questiond or want to walk through this please just let me know.

            cc pfecteau, rroach@atlassian.com, bwoskow

            Dave Parrish [Atlassian] added a comment - - edited Ok edalgliesh these updates in my comment above ^^ should be ready to go. I'm afraid it's a big laundry list of stuff, but the general theme is pointing most licensing-related links to the Manage Apps page. The rationale is from there the administrator can see the context of all their licenses (including available updates) and decide what to do next. If you have questiond or want to walk through this please just let me know. cc pfecteau , rroach@atlassian.com , bwoskow

            edalgliesh, here are the changes we need to make to the JIRA licensing links. I tested this and took screenshots in 7.0-SNAPSHOT#70005-sha1:0498a39.

            In all cases, links to the Versions & Licenses page should open in the same window, not a new window.

            Dashboard - Guide for JIRA Administrators

            1. Maintenance expired license / link text "renew your maintenance"

            2. Maintenance expired license / link text "benefits"

            3. Expired evaluation license / link text "purchase JIRA"

            4. In general we should update the verbiage in these banners to reference the full application names, not just "JIRA".

            Attached is a screenshot for a case where multiple products are licensed, which makes it clear why #4 is necessary.

            Product footer

            5. Expired evaluation license / link text "purchasing it"

            6. We should think about the logic determining when this is shown. In the example where there's a commercial JIRA Software license and an eval JIRA Core license, do we want to put this link in the footer?

            License banner - flag notification

            7. Various states / link text "Show me"

            • Current link: /plugins/servlet/applications/manage
            • Correct link: /plugins/servlet/applications/versions-licenses

            License banner - header

            8. Various states for Data Center licenses / various link texts

            • Current link: /plugins/servlet/applications/manage
            • Correct link: /plugins/servlet/applications/versions-licenses
            • It looks like there's a problem with text rendering on this banner - see attached
            • Also, when a license first expires it shows a "-1 days ago" message in the banner - see attached

            Dashboard - Guide for JIRA Administrators - Data Center license

            9, 10. Various states for Data Center licenses

            • Current verbiage: "Please inform your Atlassian license owner to renew online or by contacting sales"
            • Correct verbiage: "To continue using <PRODUCT NAME>, please renew your license."
            • Current link: http://www.atlassian.com/software/jira/renew
            • Correct link: /plugins/servlet/applications/versions-licenses
            • The same problem exists here as earlier mentioned in #4 - we need to use the actual application name.
            • Further, there are two notifications here with very similar verbiage. (I'm assuming one is for the maintenance expiry and the other for the license expiry?) We should simplify the messaging. Open to suggestions - we really just need to provide one link to the Versions & Licenses page.

            Dave Parrish [Atlassian] added a comment - - edited edalgliesh , here are the changes we need to make to the JIRA licensing links. I tested this and took screenshots in 7.0-SNAPSHOT#70005-sha1:0498a39 . In all cases, links to the Versions & Licenses page should open in the same window, not a new window. Dashboard - Guide for JIRA Administrators 1. Maintenance expired license / link text "renew your maintenance" Current link: http://www.atlassian.com/order Correct link: /plugins/servlet/applications/versions-licenses 2. Maintenance expired license / link text "benefits" Current link: http://www.atlassian.com/software/jira/learn/whyrenew.jsp Correct link: http://go.atlassian.com/jira-dashboard-maintenance-faq 3. Expired evaluation license / link text "purchase JIRA" Current link: http://www.atlassian.com/software/jira/expiredevaluation.jsp Correct link: /plugins/servlet/applications/versions-licenses 4. In general we should update the verbiage in these banners to reference the full application names, not just "JIRA". Attached is a screenshot for a case where multiple products are licensed, which makes it clear why #4 is necessary. Product footer 5. Expired evaluation license / link text "purchasing it" Current link: https://www.atlassian.com/ex/Buy.jspa?product=JIRA&version=7.0-SNAPSHOT&build=70005&sid=BE7E-4DZ2-6OJ7-G398&ref=prod Correct link: /plugins/servlet/applications/versions-licenses 6. We should think about the logic determining when this is shown. In the example where there's a commercial JIRA Software license and an eval JIRA Core license, do we want to put this link in the footer? License banner - flag notification 7. Various states / link text "Show me" Current link: /plugins/servlet/applications/manage Correct link: /plugins/servlet/applications/versions-licenses License banner - header 8. Various states for Data Center licenses / various link texts Current link: /plugins/servlet/applications/manage Correct link: /plugins/servlet/applications/versions-licenses It looks like there's a problem with text rendering on this banner - see attached Also, when a license first expires it shows a "-1 days ago" message in the banner - see attached Dashboard - Guide for JIRA Administrators - Data Center license 9, 10. Various states for Data Center licenses Current verbiage: "Please inform your Atlassian license owner to renew online or by contacting sales " Correct verbiage: "To continue using <PRODUCT NAME>, please renew your license ." Current link: http://www.atlassian.com/software/jira/renew Correct link: /plugins/servlet/applications/versions-licenses The same problem exists here as earlier mentioned in #4 - we need to use the actual application name. Further, there are two notifications here with very similar verbiage. (I'm assuming one is for the maintenance expiry and the other for the license expiry?) We should simplify the messaging. Open to suggestions - we really just need to provide one link to the Versions & Licenses page.

              ohernandez@atlassian.com Oswaldo Hernandez (Inactive)
              edalgliesh Eric Dalgliesh
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: