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  1. Jira Data Center
  2. JRASERVER-42361

Inconsistent languages displayed in Activity Stream gadget

    • 6.03
    • 162
    • Severity 3 - Minor
    • 36
    • Hide
      Atlassian Update – 20 Jan 2025

      Thank you for reporting this issue. In the last weeks we have been working hard on fixing it.

      Summary of the problem:

      The Activity Stream gadget was showing some texts (Comment, Vote, ...) in the language different from the logged in user's language setting. It was in fact shown in the language of the first request to that gadget (usually this was the language of the first user that logged into Jira instance after start/restart). 
      The root cause of the issue was the key in one of internal caches did not include language, only the gadget URI. 

      New behaviour after the change:

      The gadget shows texts in user's language.

      Status of the fix and Fix Version:

      The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version 10.2.0.

      Jira 9.12 (JSM 5.12) (LTS) backport notice

      The fix has been  backported to Jira 9.12.x and will be released in JSW 9.12.18 (JSM 5.12.18).

      Best regards

      Bartosz Radaczyński
      Jira DC Principal Software Engineer

      Show
      Atlassian Update – 20 Jan 2025 Thank you for reporting this issue. In the last weeks we have been working hard on fixing it. Summary of the problem: The Activity Stream gadget was showing some texts (Comment, Vote, ...) in the language different from the logged in user's language setting. It was in fact shown in the language of the first request to that gadget (usually this was the language of the first user that logged into Jira instance after start/restart).  The root cause of the issue was the key in one of internal caches did not include language, only the gadget URI.  New behaviour after the change: The gadget shows texts in user's language. Status of the fix and Fix Version: The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version 10.2.0 . Jira 9.12 (JSM 5.12) (LTS) backport notice The fix has been  backported to Jira 9.12.x and will be released in JSW 9.12.18 (JSM 5.12.18). Best regards Bartosz Radaczyński Jira DC Principal Software Engineer

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      Recently, this bug was fixed. However, it seems that this bug is still happening in some cases, where Japanese (or Chinese) characters are visible in some gadgets.

      This seems to be due to the fact that the fix to that bug had to be applied to all gadgets and possibly, not all gadgets were fixed.

      This problem seems to be intermittent and the same gadgets that sometimes show the characters, sometimes are in English.

      The text for the issue operation links shown per each activity stream item will sometimes be shown in a language different from the current user's locale.

      Steps to Reproduce

      In an instance that was affected by JRA-28392, if gadgets were not fixed, they may show in different languages.

      1. Change a user's (UserA) profile language to a language other than the configured default
      2. Restart JIRA
      3. Login as the UserA and visit a dashboard with the activity stream gadget
      4. Login as another user (UserB) that has no configured language
      5. Access a dashboard with the activity stream gadget as UserB
      6. The date and action links showed in German (UserA's configured language) while the rest of the screen was in English (the system default)

      Expected Results

      The gadgets are in showing in the correct language.

      Actual Results

      They may show in different languages, as JRA-28392 may still be affecting it.

      Workarounds

      1. Try the steps from the KB article Setting locale in Jira to set Language = English and Country = US explicitly. A restart of JIRA is required for it to take effect.
      2. Disable and re-enable JIRA Activity Stream Plugin, this can be found under Manage add-ons > Select System > Look for "JIRA Activity Stream Plugin", this helps for some of the customers.

            [JRASERVER-42361] Inconsistent languages displayed in Activity Stream gadget

            Same issue here. We are a bilingual organisation and need the activity stream to match the user's profile.

            Maxime Boyer added a comment - Same issue here. We are a bilingual organisation and need the activity stream to match the user's profile.

            We have the same problem. Workaround worked well in Jira 7.x but it doesn't in Jira 8.x. 

            GetResponse added a comment - We have the same problem. Workaround worked well in Jira 7.x but it doesn't in Jira 8.x. 

            Hi Team,

            Do u have any update on this. We have tried the solutions but no luck. We are still having same issue

            Regards,

            Venkata Suneel

            jira-tech-team added a comment - Hi Team, Do u have any update on this. We have tried the solutions but no luck. We are still having same issue Regards, Venkata Suneel

            Issue resolved for myself and Bryce after Disabling and Re-Enabling the plugin

            Evan Warsak added a comment - Issue resolved for myself and Bryce after Disabling and Re-Enabling the plugin

            We are experiencing this bug on Jira v7.11.1, any input on how to fix?

            Evan Warsak added a comment - We are experiencing this bug on Jira v7.11.1, any input on how to fix?

            We are experiencing this bug on Jira v7.11.1, any input on how to fix?

            Bryce Dolan added a comment - We are experiencing this bug on Jira v7.11.1, any input on how to fix?

            Option 1 is unreasonable and option 2 didn't work. Try the following:

            1. Restart Jira
            2. As soon as it's up accesses it with a user who is set to the same language as the instance setting 'default language'
            3. This should reset the activity stream functionality and prevent mixed-up languages in it

            In general the workaround should be valid, however, please be aware that the problem can re-occur on instance restarts when a user with a language other than Jira's default language is the first user to login.

            Joshua Sneed added a comment - Option 1 is unreasonable and option 2 didn't work. Try the following: Restart Jira As soon as it's up accesses it with a user who is set to the same language as the instance setting 'default language' This should reset the activity stream functionality and prevent mixed-up languages in it In general the workaround should be valid, however, please be aware that the problem can re-occur on instance restarts when a user with a language other than Jira's default language is the first user to login.

            We are experiencing this bug in Jira Server v7.8

            Raffaele Gambelli added a comment - We are experiencing this bug in Jira Server v7.8

            I experienced similar bug in 7.12.3. In the activity stream gadget, the date, comment and watch buttons (e.g. 20/ноя/18 5:39 PM Комментарий Наблюдение) were in russian, the rest was in english. Workaround 2 worked for me.

            The same version, same issue, same workaround.

            Konstantin Shalygin added a comment - I experienced similar bug in 7.12.3. In the activity stream gadget, the date, comment and watch buttons (e.g. 20/ноя/18 5:39 PM Комментарий Наблюдение) were in russian, the rest was in english. Workaround 2 worked for me. The same version, same issue, same workaround.

            I experienced similar bug in 7.12.3. In the activity stream gadget, the date, comment and watch buttons (e.g. 20/ноя/18 5:39 PM Комментарий Наблюдение) were in russian, the rest was in english. Workaround 2 worked for me.

            Krzysztof Krajewski added a comment - I experienced similar bug in 7.12.3. In the activity stream gadget, the date, comment and watch buttons (e.g. 20/ноя/18 5:39 PM Комментарий Наблюдение) were in russian, the rest was in english. Workaround 2 worked for me.

            Hello everyone, thanks for reaching out to us!
            In an effort to better service our bug requests we have reviewed and made a few updates to this bug ticket. These updates include altering the summary & description per our internal bug standards, adding to the affects version/s, and updating the workaround section with 2 workarounds.

            These actions are meant to enable our development team to assess bug tickets more efficiently as well as to improve bug SEO so that it’s easier for other users to find and read it.
            We want to remind you that the way we prioritize bug fixing can be found in our Atlassian Server Bug Fixing Policy.

            Additionally, if you are experiencing this behavior and the workarounds available are not working for you, we suggest raising a support request for our Support team to evaluate your case.

            Cheers,
            René Chiquete - Atlassian Support.

            Rene C. [Atlassian Support] added a comment - Hello everyone, thanks for reaching out to us! In an effort to better service our bug requests we have reviewed and made a few updates to this bug ticket. These updates include altering the summary & description per our internal bug standards, adding to the affects version/s, and updating the workaround section with 2 workarounds. These actions are meant to enable our development team to assess bug tickets more efficiently as well as to improve bug SEO so that it’s easier for other users to find and read it. We want to remind you that the way we prioritize bug fixing can be found in our Atlassian Server Bug Fixing Policy . Additionally, if you are experiencing this behavior and the workarounds available are not working for you, we suggest raising a support request for our Support team to evaluate your case. Cheers, René Chiquete - Atlassian Support.

            This issue just started happening to us today - JIRA 7.5.3.  Disabling and enabling the plugin did not help.

            Trevor Hodge added a comment - This issue just started happening to us today - JIRA 7.5.3.  Disabling and enabling the plugin did not help.

            Daryl Allison added a comment - - edited

            This just started happening to us 2 or 3 days ago. Our JIRA was fully English. Suddenly Japanese started appearing in the Activity Stream.

            We are using Atlassian JIRA Project Management Software (v7.7.0#77001-sha1:3be3151) 
             

             

            Daryl Allison added a comment - - edited This just started happening to us 2 or 3 days ago. Our JIRA was fully English. Suddenly Japanese started appearing in the Activity Stream. We are using Atlassian JIRA Project Management Software (v7.7.0#77001-sha1:3be3151)     

            Pleae resolve this issue or provide a workaround soon.

            Werner Kaehm added a comment - Pleae resolve this issue or provide a workaround soon.

            I just experienced this on my 7.6.4 instance - activity stream language turned to Japanese (or maybe Chinese?)

            Brian Leveille added a comment - I just experienced this on my 7.6.4 instance - activity stream language turned to Japanese (or maybe Chinese?)

            Last time I  had French, but it was resolved somehow.

             

            Now it's Chinese...

            Alex Filippov added a comment - Last time I  had French, but it was resolved somehow.   Now it's Chinese...

            Young.Zhao added a comment -

            Disable and enable the Activity add-on doesn't work for me.

            Need HELP!!!!

            Young.Zhao added a comment - Disable and enable the Activity add-on doesn't work for me. Need HELP!!!!

            sorry for the non-existing image....whatever went wrong. eitherway, i tried the work around a second time, and waited longer between disabling and reenabling the plugin. now it worked. 

            BTW i had chinese characters in my stream...this looks then realy weird...

            Oliver Zabel added a comment - sorry for the non-existing image....whatever went wrong. eitherway, i tried the work around a second time, and waited longer between disabling and reenabling the plugin. now it worked.  BTW i had chinese characters in my stream...this looks then realy weird...

            Hi, happend to me today (Language Englisch, Jira 7.9.0):

            Please fix this. The above mentioned workaround did not work :/

            Oliver Zabel added a comment - Hi, happend to me today (Language Englisch, Jira 7.9.0): Please fix this. The above mentioned workaround did not work :/

            We are on Standalone server Jira 7.8.1.
            Still an issue in this version.

            Disabling and enabling JIRA Activity Stream Plugin fixed it but not before background re-indexing the instance.

            Before re-indexing the instance the gadget was not rendered throwing an error.

            John Dorapalli added a comment - We are on Standalone server Jira 7.8.1. Still an issue in this version. Disabling and enabling JIRA Activity Stream Plugin fixed it but not before background re-indexing the instance. Before re-indexing the instance the gadget was not rendered throwing an error.

            Hi Scott, 
            It worked for me too but no immediately.

            Sven LECHERBONNIER added a comment - Hi Scott,  It worked for me too but no immediately.

            Glad it worked, have a super awesome day!

            RBR IT Department added a comment - Glad it worked, have a super awesome day!

            Thanks for the tip Scott, disable and re-enable the Jira Activity Stream Plugin did the trick for me!

            Björn Otterdahl added a comment - Thanks for the tip Scott, disable and re-enable the Jira Activity Stream Plugin did the trick for me!

            I specifically had to stop and restart Jira ACTIVITY STREAM Plugin under addons/system. I would try that, if that what you did then..  :/ 

            I also considered removing all languages – that didnt work in my case anyway.

             

            RBR IT Department added a comment - I specifically had to stop and restart Jira ACTIVITY STREAM Plugin under addons/system. I would try that, if that what you did then..  :/  I also considered removing all languages – that didnt work in my case anyway.  

            I really had to dig to find the gadget that did it for me, will take a gander to see if it rings any bells, will edit this post. 

            RBR IT Department added a comment - I really had to dig to find the gadget that did it for me, will take a gander to see if it rings any bells, will edit this post. 

            I was thinking maybe disable all language except english US

            Sven Lecherbonnier added a comment - I was thinking maybe disable all language except english US

            not working in my case.

            Sven Lecherbonnier added a comment - not working in my case.

            If you disable the activity stream gadgets and re-enable them, it should work as a work around. I am using 7.10.1 and have not seen this issue return....yet

            RBR IT Department added a comment - If you disable the activity stream gadgets and re-enable them, it should work as a work around. I am using 7.10.1 and have not seen this issue return....yet

            Same here. we are using 7.4.4.

            Do you advice to upgrade to the latest version ?

            Sven Lecherbonnier added a comment - Same here. we are using 7.4.4. Do you advice to upgrade to the latest version ?

            This issue appeared today for the activity gadget on out 7.7.1 install. We see some Chinese text where it should be US English. Is there a workaround available? 

            Björn Otterdahl added a comment - This issue appeared today for the activity gadget on out 7.7.1 install. We see some Chinese text where it should be US English. Is there a workaround available? 

            We encountered this issue in the Activity streams in every project and in the Activity streams gadget today in Jira Server 7.4.2.

            Chinese texts were displayed in the german translation.

            Daniel Sanabria Valdes added a comment - We encountered this issue in the Activity streams in every project and in the Activity streams gadget today in Jira Server 7.4.2. Chinese texts were displayed in the german translation.

            We just encountered this behavior in Enterprise Release 7.6.4 as well.  Has anyone found a workaround for this, or are your users having to just ignore the timestamps in the Activity stream ever since Jira 6.3?

            John Dunkelberg added a comment - We just encountered this behavior in Enterprise Release 7.6.4 as well.  Has anyone found a workaround for this, or are your users having to just ignore the timestamps in the Activity stream ever since Jira 6.3?

            @Jaime Silveira could you please provide an ETA of when is going to be starting working on the fix?

            Deleted Account (Inactive) added a comment - @Jaime Silveira could you please provide an ETA of when is going to be starting working on the fix?

            Can we please get an ETA on when this is going to be fixed?

            Justin Kuta added a comment - Can we please get an ETA on when this is going to be fixed?

            james_m_brown1210241387 added a comment -

            JIRA Software Server v7.1.6#71010-sha1:428b2b3, Confluence Server v5.9.10 Just started out of nowhere today for some people and not others that are all located in the same building with the same settings. This is a serious issue that is not acceptable for an enterprise level application.

            james_m_brown1210241387 added a comment - JIRA Software Server v7.1.6#71010-sha1:428b2b3, Confluence Server v5.9.10 Just started out of nowhere today for some people and not others that are all located in the same building with the same settings. This is a serious issue that is not acceptable for an enterprise level application.

            Happening in our instance, across all users. Extremely annoying, especially for admins who need to configure Jira gadgets. 

            cherie heiberg added a comment - Happening in our instance, across all users. Extremely annoying, especially for admins who need to configure Jira gadgets. 

            Happening in Jira 7.7.0.

            Ithai Swart added a comment - Happening in Jira 7.7.0.

            RBR IT Department added a comment - - edited

            This hasn't happened again since I was able to find the work around. disabling the gadgets and re-enabling them. Just thought someone here might be interested in that. Doesn't mean it wont happen again.

            RBR IT Department added a comment - - edited This hasn't happened again since I was able to find the work around. disabling the gadgets and re-enabling them. Just thought someone here might be interested in that. Doesn't mean it wont happen again.

            Jira Server 7.5.3 also seeing this.

            Gareth Abramczyk added a comment - Jira Server 7.5.3 also seeing this.

            @Atlassian Please bear in mind that although it´s not a big issue there are still customers who use JIRA and can see this issue whenever they use the activity stream to review their activity. So we as a company should provide at least any information about the ETA of the fix. Cheers

            Deleted Account (Inactive) added a comment - - edited @Atlassian Please bear in mind that although it´s not a big issue there are still customers who use JIRA and can see this issue whenever they use the activity stream to review their activity. So we as a company should provide at least any information about the ETA of the fix. Cheers

            seeing this in 7.6.2 server as well now. 

             

             

            RBR IT Department added a comment - seeing this in 7.6.2 server as well now.     

            Same is here.  Is anybody from Atlassian listening?  ETA on fix??

            David Woolley added a comment - Same is here.  Is anybody from Atlassian listening?  ETA on fix??

            Hi,

            Also happening in 6.3.15. for many affected users. Is there any ETA of the fix??

            Best Regards,

            Sangman

            Deleted Account (Inactive) added a comment - Hi, Also happening in 6.3.15. for many affected users. Is there any ETA of the fix?? Best Regards, Sangman

            Robbie added a comment -

            @Oswaldo Hernandez

            Is there an update to this? We are also seeing this in 7.6.3 and this has been open for 9.5 months.

            Robbie added a comment - @Oswaldo Hernandez Is there an update to this? We are also seeing this in 7.6.3 and this has been open for 9.5 months.

            We have this issue with Jira 7.4 and text is showing in Chinese.

            Please fix this asap because our users don't speak Chinese, rendering the activity stream useless.

            Andreas von Euw added a comment - We have this issue with Jira 7.4 and text is showing in Chinese. Please fix this asap because our users don't speak Chinese, rendering the activity stream useless.

            We have 7.7.1.  Same issue is there.

            Anushia Balendran added a comment - We have 7.7.1.  Same issue is there.

            Young.Zhao added a comment -

            Hi,

            We have the same issue now.

            We have Jira software 7.4.5 + Jira service desk 3.7.1, and it happens only in the activity stream gadget in Personal profile screen.

            I try to disable and enable the activity stream add-on but still not working.

            Hope there will be a solution from you guys ASAP.

            Thanks.

            BR.

            Young.Zhao added a comment - Hi, We have the same issue now. We have Jira software 7.4.5 + Jira service desk 3.7.1, and it happens only in the activity stream gadget in Personal profile screen. I try to disable and enable the activity stream add-on but still not working. Hope there will be a solution from you guys ASAP. Thanks. BR.

            Pathix added a comment -

            Hi,

            We are implementing Jira and have had this issue come up today.  It is limited to the Activity Stream.

            Please advise if this will be corrected.

            Liesa

            Pathix added a comment - Hi, We are implementing Jira and have had this issue come up today.  It is limited to the Activity Stream. Please advise if this will be corrected. Liesa

            Hello team,

            This is also happening in JIRA version 

            • 7.5.0

            Do you have a quick fix?

            Best regards

            Juan P Gomez added a comment - Hello team, This is also happening in JIRA version  7.5.0 Do you have a quick fix? Best regards

            Hi,
            any updates on this?

            Nikolay Sukharev added a comment - Hi, any updates on this?

            Is there any update on this one? Clients having this problem still need a fix. thanks!

            atlassian-consulting added a comment - Is there any update on this one? Clients having this problem still need a fix. thanks!

            Yulia Gritsenko added a comment - - edited

            Why it has Low priority?

            Is root cause defined?

            When this issue is planned to be fixed?

            Our Clients complain on it...

            Yulia Gritsenko added a comment - - edited Why it has Low priority? Is root cause defined? When this issue is planned to be fixed? Our Clients complain on it...

            This issue is occuring on one of our clients systems as well. Could we provide any information to support the solution process?

            Deleted Account (Inactive) added a comment - This issue is occuring on one of our clients systems as well. Could we provide any information to support the solution process?

            Avril Bower added a comment - - edited

            I also noticed this issue for the first time this morning. Recently a clone was made of our production instance and the error is not present in that environment, so this has happened in the last two weeks or so but I cannot identify any change in the system that could have caused this. The only changes recently have been general admin configurations.

            The difference I see, is the mix of german and english only shows on the specific Activity Stream that is located on the User Profile page and on the Project Summary page (those that I cannot edit or remove by design). The issue does not persist on the Activity Stream gadget that is placed on a dashboard manually which is editable to me.

            Using v 6.3.15. The production instance was shut down and restarted today but the issue still present.

            Avril Bower added a comment - - edited I also noticed this issue for the first time this morning. Recently a clone was made of our production instance and the error is not present in that environment, so this has happened in the last two weeks or so but I cannot identify any change in the system that could have caused this. The only changes recently have been general admin configurations. The difference I see, is the mix of german and english only shows on the specific Activity Stream that is located on the User Profile page and on the Project Summary page (those that I cannot edit or remove by design). The issue does not persist on the Activity Stream gadget that is placed on a dashboard manually which is editable to me. Using v 6.3.15. The production instance was shut down and restarted today but the issue still present.

            We also have seen this issue, and only with the Activity Stream. The suggested fix of "Refresh Client Resources" described JRA-28392 and JSP-234254 did not resolve the issue. We also do not have translations displaying incorrectly as described in JRA-28392's other attached bitmaps. I have attached a sample from out Activity Stream.

            Peter Shiner [BOSsAWDs] added a comment - We also have seen this issue, and only with the Activity Stream. The suggested fix of "Refresh Client Resources" described JRA-28392 and JSP-234254 did not resolve the issue. We also do not have translations displaying incorrectly as described in JRA-28392 's other attached bitmaps. I have attached a sample from out Activity Stream.

            The mixed languages seem to only come from the operations links in the activity stream.

            Discussing this with mquail, we believe that this is limited to the activity streams gadget and these UI elements in it.

            Root cause analysis needs to be on this problem before we confirm this as a verified bug report.

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - The mixed languages seem to only come from the operations links in the activity stream. Discussing this with mquail , we believe that this is limited to the activity streams gadget and these UI elements in it. Root cause analysis needs to be on this problem before we confirm this as a verified bug report. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

              aea6bfd9e5b3 Bartosz Radaczyński
              jsilveira Jaime S
              Affected customers:
              280 This affects my team
              Watchers:
              263 Start watching this issue

                Created:
                Updated:
                Resolved: