NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Email notifications are not including the profiles avatar in Cloud instances, as shown below:

      Steps to Reproduce

      1. Create a user
      2. Add an avatar to it (tested with the attached image jira_logo_landing.png)
      3. Enable notifications for own changes
      4. Create an issue
      5. Check notification for this operation

      Expected Outcome

      • After issue is created, the notification includes correctly the avatar

      Actual Outcome

      • The notification does not include it.

        1. avatar_missing.png
          avatar_missing.png
          56 kB
        2. jira_logo_landing.png
          jira_logo_landing.png
          2 kB

            [JRASERVER-42218] Avatar images are missing in email notifications

            Jaime S added a comment -

            Yes, that's what I meant, actually. There was a fix but the problem is back.

            Jaime S added a comment - Yes, that's what I meant, actually. There was a fix but the problem is back.

            Zev Eisenberg added a comment - - edited

            It was fixed in 6.2-OD-6, according to that bug, but we're on v6.4-OD-15-055#64014-sha1:797c660 (not self-hosted) and our images are broken.

            Zev Eisenberg added a comment - - edited It was fixed in 6.2-OD-6, according to that bug, but we're on v6.4-OD-15-055#64014-sha1:797c660 (not self-hosted) and our images are broken.

            Jaime S added a comment -

            This was fixed for a previous version, as shown here.

            Jaime S added a comment - This was fixed for a previous version, as shown here .

              ohernandez@atlassian.com Oswaldo Hernandez (Inactive)
              jsilveira Jaime S
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: