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  1. Jira Data Center
  2. JRASERVER-40398

Cannot migrate from JIRA Cloud 6.4 to 6.3.7 Server

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • 6.3.8
    • 6.3, 6.3.6, 6.3.7, 6.4-OD-7
    • None

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      When migrating from JIRA Cloud, the following error is being thrown in the UI:

      Steps to reproduce:

      1. Generate and download a Backup from a Cloud instance.
      2. Install a clean instance of JIRA Server latest version.
      3. During the setup, click to import existing data, and import the backup from JIRA Cloud.
      4. The error will be thrown.

      Workaround:

      1. Uncompress the Backup.zip originated from JIRA Cloud.
      2. Open the entities.xml file.
      3. Search for the JIRA Cloud build number (64005) which should return results like the following:
            </OSPropertyString>
            <OSPropertyString id="1" value="64005"/>
        
                </OSPropertyString>
            <OSPropertyString id="11130" value="64005"/>
            <OSPropertyString id="11131" value="1.1.5"/>
        
      4. Change the value from 64005 to 6337:
            </OSPropertyString>
            <OSPropertyString id="1" value="6337"/>
        
            </OSPropertyString>
            <OSPropertyString id="11130" value="6337"/>
            <OSPropertyString id="11131" value="1.1.5"/>
        
      5. Compress the entities.xml and activeobjects.xml again, and import the .zip to the clean JIRA instance.

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        1. error.jpg
          172 kB
          Pedro Souza

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              Unassigned Unassigned
              psouza Pedro Souza
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                Created:
                Updated:
                Resolved: