Details
-
Support Request
-
Resolution: Support Request
-
Low
-
None
-
6.2.1
Description
When copying text from an HTML formated Outlook message into a comment to a JIRA ticket, we get the error shown in the screen shot.
We debugged this the following way:
1. Copy text into Windows Editor; this shows some control characters.
2. Delete control and - just to be shure - other special characters.
3. Copy this clean text into the comment in JIRA - all is fine.
We did not check wether the same happens if you copy the control characters into other issue fields like description or summary.
Attachments
Issue Links
- relates to
-
JRASERVER-22401 "Communications Breakdown" error when JIRA is not down.
- Closed
-
JRACLOUD-37791 "Communications Breakdown" error message shown when pasting control characters into a new comment
- Closed