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  1. Jira Data Center
  2. JRASERVER-37791

"Communications Breakdown" error message shown when pasting control characters into a new comment

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    • Support Request
    • Resolution: Support Request
    • Low
    • None
    • 6.2.1
    • Issue - Comments

    Description

      When copying text from an HTML formated Outlook message into a comment to a JIRA ticket, we get the error shown in the screen shot.

      We debugged this the following way:
      1. Copy text into Windows Editor; this shows some control characters.
      2. Delete control and - just to be shure - other special characters.
      3. Copy this clean text into the comment in JIRA - all is fine.

      We did not check wether the same happens if you copy the control characters into other issue fields like description or summary.

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              b2dd03758479 nexum Support
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