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  1. Jira Data Center
  2. JRASERVER-36926

JIRA issue sub-tasks created however system throws error message

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    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Though the action was successful, in a number of projects, customers are hitting into an exception error message (Exception occurred: java.lang.NullPointerException: null value), when creating sub-tasks or issues. Screen-shot of error message is attached.

      Steps to Reproduce

      • On any JIRA existing issue, try to create a sub-task, or
      • Raise a JIRA issue/story with unassigned

      Expected Results
      Issues or sub-tasks should be raised just fine.

      Actual Results
      Error message (Exception occurred: java.lang.NullPointerException: null value) is being thrown from the system.
      The sub-task is created successfully though you see the error message.

      Current Workaround
      Unmark the 'Security Level' field to be displayed on the issue create screen (refer screenshot below).

      Dependancy:
      Requires the 'Security Level' field to be displayed to trigger the behaviour

      Attachments

        1. security-field.png
          security-field.png
          59 kB
        2. Subtask.png
          Subtask.png
          52 kB

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              rtekhov Roman Tekhov (Inactive)
              adiallo Abdoulaye Kindy Diallo (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: