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  1. Jira Data Center
  2. JRASERVER-36023

Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

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    Description

      The 'Attach Screenshot' action fails with the following error:
      ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreeshotApplet.class
      The workaround is to take a screenshot using your operating system's usual method and then upload the resulting file using JIRA's 'Attach file' action.

      Installing Java 6 on Chrome is not impossible as you are forced to install Java 7 and Java 6 is no longer being supported by Oracle. (Workaround described in https://confluence.atlassian.com/pages/viewpage.action?pageId=300811108 does not work)

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          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-31838 Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

          • Medium - Medium priority issues
          • Closed
          relates to

          Support Request - Issue that is likely specific to the installation JRACLOUD-36023 Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              d7d17cfcb748 Dominic Ricard
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