We have a single issue that was resolved then reopened, then worked on and then finnaly the developper wanted to resolve the issue. The gui does not give a link to be able to resolve the issue. I have checked the permission scheme and even looked at the XML dump of the data, but cannot find anything about the specific issue that would make it not resolvable.

<Issue assignee="kzalazni" created="2003-12-07 17:04:21.441"
description="On a search screen when you do not find the item you are looking for the system should ask if you want to create a new one. On the Advanced Client Search it does not work this way. "
id="10185" key="PAS-171" priority="4" project="10000"
reporter="kzalazni" status="4"
summary="Create Person when no search results" timeestimate="0"
timespent="1800" type="1" updated="2004-03-31 14:26:27.842"
votes="0" workflowId="10185">
<environment><![CDATA[http://mastepsweb:8080/CM/ClientAdvancedSearchSwitch.m?lastName=S&firstName=&clientId=&clientIdType=&dob=&cityId=&raceId=&ethnicityId=&parentName=&enrollmentId=&enrollmentDateFrom=&enrollmentDateTo=&organization=&program=&statusId=&submitButton=Search&filterPage=true^M
Build Sierra]]></environment>
</Issue>