Thanks jcastro for your response.
I have created a new support request for it with this number: JSP-266085
I wasn't able to assign it or include you on the CC list unfortunately.

Kind Regards,
-d

dmladek874681981

It sounds like you might be running into a known bug JRA-59746. If you would open a ticket with support.atlassian.com and ask for it to be assigned to me. We appreciate your feedback.

I actually think, this is a regression bug too and if it was desired change not to focus referenced comment than what is the point to linking comments at all?

Some of our issues they have lot's of comments, and in such it is impossible to which comment someone else is referring to, also jumping on top of the Jira issue, is not very helpful.

It used to behave well, but not anymore.

Bug is still real 7.1.1

The issue 2) in description still exists, my JIRA version is JIRA v7.1.0-OD-01-053.
The permalink only links to the ticket, but doesn't link to the comment.

I think it's viewed as a feature

The bug also affects JIRA 6.2.6 (EAR/WAR)

I've updated the docs to reflect the new behavior

Atlassian,

looks like your documentation is wrong on this feature then. Please see: "Linking to a comment" at the bottom of https://confluence.atlassian.com/display/JIRA062/Commenting+on+an+Issue

As a computer programmer, I understand that every feature has a cost, development organizations have just so much money they can spend, and it is essential to prioritize features. The solution that Atlassian has here seems to me not ideal, but it does meet the most important requirement - enabling someone to create a link to a comment.

Right click copying of a URL seems okay to me. It's easy. The main downside seems to be that it's not obvious to the user what she has to do. Someone has to teach her or she has to find a manual, or do as I did, do a Google search. The obvious left click doesn't work and most users are likely to just give up, possibly with some muttered imprecations.

One enhancement I'd like to see is a cleaner URL. Instead of:

https://jira.atlassian.com/browse/JRA-34998?focusedCommentId=520644&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-520644

How about something like: https://jira.atlassian.com/browse/JRA-34998?comment=520644

I'm guessing that could be implemented and tested in less than a day's work.

I don't know what the rest of the current URL does, but the string that says "com.atlassian.jira.plugin..." looks suspiciously like it could be an invocation of a specific Java class. If so, it might be an easy target for a hacker to substitute some other class identifier with a whole world of possible outcomes - not a good idea.

I agree with copying it to clipboard. After the URL initially disappeared I figured it was copied to the dashboard which is not the case. I am strongly against the suggestion to right click and copy the link address. What kind of experience is that??? ESPECIALLY since the rest of the adjacent icons do not work in that manner. Terrible.

@ Warren Racz : A very good suggestion !

Would it make more sense to change the link behavior to a copy to clipboard function, and a message sating the link has been copied to the clipboard as an alternative.

To make this "expected behavior" seems to be almost naive to me. A novice user may not even know about the existence of copy shortcut functionality, and to assume that they can intuit the steps needed to make that work isn't quite the best user experience to me. The page reloads and the comment is blue, and then to see that the URL is not correct (which they may not realize at all, in fact) is disappointing.
"Won't Fix" would seem to be more representative of the product decision, especially if it is due to some kind of technical limitation.

We need a fix as fast as possible.
Thank you

Sadly I won't be making it along this time, I'm based in our Australian office and didn't submit a talk. Maybe next year
Cheers,
James

Hi James,

now that I know, that it is intended and the workaround is feasible it is absolutely acceptable. Thanks for the instant feedback. CU @ summit?!

Cheers
Kai

Hi kai.gottschalk@xing.com,
This is now expected behaviour, because of some extensive changes to how our issue navigator works with urls. Right clicking the permalink icon and selecting "copy link url" or similar will get you the permalink.
I'm sorry if this breaks your standard workflow for working with permalinks, but hope the right click approach will do the trick.

Regards,
James Hazelwood
Atlassian