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  1. Jira Data Center
  2. JRASERVER-34570

Confusing INFO in the logs when users configure a Catch Email Address

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    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      When a user configure a Catch Email Address in his Mail Handler, some INFO messages will be thrown in the logs similar to the following message:

      2013-08-29 09:04:33,670 INFO [tecRacer Support] QuartzWorker-1 ServiceRunner Ticket Test 123 Ticket Test 123[10700]: Cannot handle message as the recipient(s) (simulation@gmail.com, simulation@gmail.com) do not match the catch email test@gmail.com

      The INFO message will be thrown for every email address specified in the To, CC, Bcc, as long as that email address is not similar to the Catch Email Address.

      It will be nice if this message wasn't thrown in the logs for every recipient that doesn't match the Catch Email Address as it will cause some confusion to users.

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          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-33345 Mail Handler should better handle messages that are rejected due to recipient not matching catch mail list or bulk detection

          • Low - Low priority issues
          • Gathering Impact
          relates to

          Suggestion - JRACLOUD-34570 Confusing INFO in the logs when users configure a Catch Email Address

          • Closed
          links to

          Web Link https://getsupport.atlassian.com/projects/PA/queues/43/PA-3719

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              Unassigned Unassigned
              aalshargabi AlaA
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              Dates

                Created:
                Updated: