Details
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Suggestion
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Resolution: Unresolved
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None
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12
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91
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Description
NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
Ensure that the JIRA export file provided by the customer is UTF-8. The encoding is specified in the XML document so it should be fairly straightforward to detect this.
Non-UTF-8 encodings aren't supported so we should stop them from getting into the system. They can't be easily converted.
Notes
If this isn't done the XML backup can fail with errors as described below:
- Unable to Restore XML Backup due to Invalid Byte Sequence for Encoding "UTF8": 0x00
- SQL Exception while Updating Issues or Importing Data in JIRA with MySQL Due to Encoding
Workaround
Attachments
Issue Links
- is duplicated by
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- Closed
- relates to
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JRACLOUD-65145 Backups created from JIRA Cloud generate 'invalid XML character' and fails when imported back into Cloud.
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- Closed
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- Closed
- mentioned in
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- PIR - Priority Action
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- supersedes
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