[JRASERVER-31838] Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

Type: Bug
Resolution: Fixed
Priority: Medium (View bug fix roadmap)
Fix Version/s: 6.0-OD-07
Affects Version/s: 6.0-OD-07
Component/s: None
Labels:

Introduced in Version:
6
Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

The 'Attach Screenshot' action fails with the following error:

ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreeshotApplet.class

The workaround is to take a screenshot using your operating system's usual method and then upload the resulting file using JIRA's 'Attach file' action.

Update

This has been fixed for all Atlassian OnDemand instances. Safari browser might require its cache to be cleared before the fix will be in effect.

is duplicated by

JRASERVER-30747 ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class)

Closed

JRASERVER-36023 Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

Closed

relates to

JRACLOUD-31838 Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

Closed

JRADEV-20728 Failed to load

copied to: JRADEV-19430 Failed to load

mentioned in: Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...

(6 mentioned in)

No work has yet been logged on this issue.

Assignee:: Unassigned

Reporter:: Fahd

Affected customers:: 1 This affects my team

Watchers:: 25 Start watching this issue

Created:: 25/Feb/2013 4:12 PM

Updated:: 28/Mar/2019 12:09 AM

Resolved:: 26/Feb/2013 8:59 AM

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