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  1. Jira Platform Cloud
  2. JRACLOUD-31838

Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      The 'Attach Screenshot' action fails with the following error:

      ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreeshotApplet.class

      The workaround is to take a screenshot using your operating system's usual method and then upload the resulting file using JIRA's 'Attach file' action.

      Update

      This has been fixed for all Atlassian OnDemand instances. Safari browser might require its cache to be cleared before the fix will be in effect.

              Unassigned Unassigned
              mfahd Fahd
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