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  1. Jira Data Center
  2. JRASERVER-29025

Mixed case usernames breaks the connection between JIRA and LDAP for User Management

      If the cases in the remote and local User Directories are mismatched, synchronisation will fail.

      The following may be found within atlassian-jira.log:

      atlassian-jira.log
      2012-07-19 12:05:53,693 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.RemoteDirectoryCacheRefresher] found [ 7 ] remote users in [ 30ms ]
      2012-07-19 12:05:53,695 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanning [ 7 ] users to add or update
      2012-07-19 12:05:53,695 QuartzWorker-1 WARN ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ DavidC ] casing differs from local username [ davidc ]. User details will be kept updated, but the username cannot be updated
      2012-07-19 12:05:53,695 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanned and compared [ 7 ] users for update in DB cache in [ 1ms ]
      2012-07-19 12:05:53,695 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronised [ 7 ] users in [ 1ms ]
      2012-07-19 12:05:53,696 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 7 ] users for delete in DB cache in [ 1ms ]
      2012-07-19 12:05:53,696 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned for deleted users in [ 1ms ]
      2012-07-19 12:05:53,732 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.RemoteDirectoryCacheRefresher] found [ 23 ] remote groups in [ 36ms ]
      2012-07-19 12:05:53,732 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanning [ 23 ] groups to add or update
      2012-07-19 12:05:53,734 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 23 ] groups for update in DB cache in [ 2ms ]
      2012-07-19 12:05:53,734 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronized [ 23 ] groups in [ 2ms ]
      2012-07-19 12:05:53,736 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 23 ] groups for delete in DB cache in [ 2ms ]
      2012-07-19 12:05:53,812 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 2 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,813 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ ad-bamboo-admin ] in [ 1ms ]
      2012-07-19 12:05:53,813 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 2 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,814 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ ad-infrastructure-team ] in [ 1ms ]
      2012-07-19 12:05:53,814 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 2 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,814 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ ad-jira-administrators ] in [ 0ms ]
      2012-07-19 12:05:53,814 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 5 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,815 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ ad-jira-developers ] in [ 0ms ]
      2012-07-19 12:05:53,815 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] Migrated memberships for [4] of [23] groups
      2012-07-19 12:05:53,815 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 5 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,816 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ ad-jira-users ] in [ 1ms ]
      2012-07-19 12:05:53,816 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 0 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,816 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 1 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,816 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 1 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,817 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] Migrated memberships for [8] of [23] groups
      2012-07-19 12:05:53,817 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 5 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,817 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ Potato Bake ] in [ 0ms ]
      2012-07-19 12:05:53,818 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 5 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,818 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ Stormtroopers ] in [ 0ms ]
      2012-07-19 12:05:53,818 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 1 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,818 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 4 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,819 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ The Avengers ] in [ 0ms ]
      2012-07-19 12:05:53,819 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] Migrated memberships for [12] of [23] groups
      2012-07-19 12:05:53,819 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 4 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,820 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ Batman & Robin ] in [ 1ms ]
      2012-07-19 12:05:53,820 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 4 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,821 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ Tight Spandex ] in [ 1ms ]
      2012-07-19 12:05:53,821 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 4 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,822 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ The Deathstar ] in [ 1ms ]
      2012-07-19 12:05:53,822 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 0 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,822 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] Migrated memberships for [16] of [23] groups
      2012-07-19 12:05:53,822 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 1 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,822 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 0 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,822 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 1 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,822 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 4 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,823 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ Guardians of the Globe ] in [ 0ms ]
      2012-07-19 12:05:53,823 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] Migrated memberships for [20] of [23] groups
      2012-07-19 12:05:53,823 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 1 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,824 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 3 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,824 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ Superman] in [ 0ms ]
      2012-07-19 12:05:53,824 QuartzWorker-1 INFO ServiceRunner     [directory.ldap.cache.AbstractCacheRefresher] found [ 5 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
      2012-07-19 12:05:53,825 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteChangeOperations] added [ 1 ] user members to [ Kick Ass ] in [ 1ms ]
      2012-07-19 12:05:53,825 QuartzWorker-1 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation complete in [ 186ms ]
      2012-07-19 12:06:19,460 StreamsCompletionService::thread-173 WARN anonymous    com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProvid
      
      To Replicate

      This can be replicated multiple ways across products - please see CWD-2854 & CONF-25646 for further information.

      Workaround
      1. Schedule a downtime window, as users will be unable to login during these changes.
      2. Log in as an administrator within the JIRA Internal Directory. If one does not exist, create it.
      3. Disable the problematic User Directory.
      4. Create a new User Directory within JIRA, using the same settings as the old one.
      5. Test the synchronisation and ensure that synchronisation completes successfully. If so, use this new directory.

      If you have a User Directory set up with the Read Only, with Local Groups permission settings you will no longer have the local groups set up in the database when the user directory is disabled. The project roles will not be affected.

      If you are using Microsoft AD, you can try to use the adsiedit.msc to change the SAMAccountName attribute for the users to lowercase in the LDAP.

            [JRASERVER-29025] Mixed case usernames breaks the connection between JIRA and LDAP for User Management

            David Chan added a comment -

            Note: problem has been fixed, but the logs continue to dispaly the same messages: JRASERVER-62234

            • No functionality is affected with the newer versions.

            David Chan added a comment - Note: problem has been fixed, but the logs continue to dispaly the same messages: JRASERVER-62234 No functionality is affected with the newer versions.

            I have.

            Dave C added a comment -

            Hey geoff1664126319, if you're still running into this please do raise a support case at support.atlassian.com. The log scanner runs RegEx against the logs to come up with hits - it's possible it's scanning much older logs, or possible you're running into another permutation of this. Or something else altogether is happening, however the best approach would be to get in touch with our Support team and they can take a further look into it.

            Dave C added a comment - Hey geoff1664126319 , if you're still running into this please do raise a support case at support.atlassian.com . The log scanner runs RegEx against the logs to come up with hits - it's possible it's scanning much older logs, or possible you're running into another permutation of this. Or something else altogether is happening, however the best approach would be to get in touch with our Support team and they can take a further look into it.

            We are running Jira 7.3.2, this is still occurring in the latest version. My log scans report this daily. I am not sure why it is tagged as fixed.

            Deleted Account (Inactive) added a comment - We are running Jira 7.3.2 , this is still occurring in the latest version. My log scans report this daily. I am not sure why it is tagged as fixed.

            Hi awolan,

            You might be running a version of JIRA that does not contain this fix (previous to 6.0) or you might be running into a similar problem for group names at JRA-36424 (this is one also fixed but only in JIRA 6.2.6 and above)

            If you have any further questions, could you please create a support ticket at https://support.atlassian.com? we should be able to provide further assistance / information there.

            The credentials should be the same as for this site (https://jira.atlassian.com).

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi awolan , You might be running a version of JIRA that does not contain this fix (previous to 6.0) or you might be running into a similar problem for group names at JRA-36424 (this is one also fixed but only in JIRA 6.2.6 and above) If you have any further questions, could you please create a support ticket at https://support.atlassian.com? we should be able to provide further assistance / information there. The credentials should be the same as for this site ( https://jira.atlassian.com ). Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Could someone explain to me:

            • what the error code in the above log file is
            • what the actual issue is

            "Atlassian Support Tools" pointed me to this ticket because of some messages appearing in the log file. I am seeing what appears to be reads into our LDAP server, but I have no clue what the problem is since we have not had any issues with permissions or people logging in.

            Andrew Wolan added a comment - Could someone explain to me: what the error code in the above log file is what the actual issue is "Atlassian Support Tools" pointed me to this ticket because of some messages appearing in the log file. I am seeing what appears to be reads into our LDAP server, but I have no clue what the problem is since we have not had any issues with permissions or people logging in.

            Ambientia added a comment -

            I created the support ticket.

            Cheers,
            Eric Salonen

            Ambientia added a comment - I created the support ticket. Cheers, Eric Salonen

            Hi atlassian@ambientia.fi,

            Could you please create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site (https://jira.atlassian.com).

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi atlassian@ambientia.fi , Could you please create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site ( https://jira.atlassian.com ). Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Ambientia added a comment - - edited

            Hi Oswaldo Hernandez,

            Could you please look through the following log and specify if we are dealing with the same problem? This issue got marked in our Log scanner as being an issue in our system.

            2014-02-10 21:21:51,035 localhost-startStop-1 INFO      [jira.whatsnew.listeners.WhatsNewUpgradeFinishedListenerImpl] Enabling show-whats-new-flag for all users
            2014-02-10 21:21:51,040 localhost-startStop-1 INFO      [atlassian.jira.scheduler.JiraSchedulerLauncher] Starting the JIRA Scheduler....
            2014-02-10 21:21:51,058 localhost-startStop-1 INFO      [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler started.
            2014-02-10 21:21:51,140 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DbCachingRemoteDirectory] synchronisation for directory [ 10000 ] starting
            2014-02-10 21:21:54,255 QuartzScheduler_Worker-1 INFO      [directory.ldap.cache.RemoteDirectoryCacheRefresher] found [ 12684 ] remote users in [ 3094ms ]
            2014-02-10 21:21:54,704 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 12684 ] users for delete in DB cache in [ 442ms ]
            2014-02-10 21:21:54,704 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned for deleted users in [ 449ms ]
            2014-02-10 21:21:54,996 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanning [ 12684 ] users to add or update
            2014-02-10 21:21:55,000 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user00304 ] casing differs from local username [ user00304 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,000 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user00621 ] casing differs from local username [ user00621 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,000 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user00725 ] casing differs from local username [ user00725 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,000 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user00756 ] casing differs from local username [ user00756 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01258 ] casing differs from local username [ user01258 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01317 ] casing differs from local username [ user01317 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01386 ] casing differs from local username [ user01386 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01509 ] casing differs from local username [ user01509 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01686 ] casing differs from local username [ user01686 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01735 ] casing differs from local username [ user01735 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user02022 ] casing differs from local username [ user02022 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,002 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user02368 ] casing differs from local username [ user02368 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,002 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user02460 ] casing differs from local username [ user02460 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,002 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user02608 ] casing differs from local username [ user02608 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,003 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user03430 ] casing differs from local username [ user03430 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,003 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user03539 ] casing differs from local username [ user03539 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,003 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user03567 ] casing differs from local username [ user03567 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,003 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user03747 ] casing differs from local username [ user03747 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04063 ] casing differs from local username [ user04063 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04404 ] casing differs from local username [ user04404 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04450 ] casing differs from local username [ user04450 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04598 ] casing differs from local username [ user04598 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04838 ] casing differs from local username [ user04838 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05588 ] casing differs from local username [ user05588 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05657 ] casing differs from local username [ user05657 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05773 ] casing differs from local username [ user05773 ]. User details will be kept updated, but the:
            2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05779 ] casing differs from local username [ user05779 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05829 ] casing differs from local username [ user05829 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05973 ] casing differs from local username [ user05973 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user06356 ] casing differs from local username [ user06356 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user06511 ] casing differs from local username [ user06511 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user06820 ] casing differs from local username [ user06820 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07010 ] casing differs from local username [ user07010 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,007 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07107 ] casing differs from local username [ user07107 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,007 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07238 ] casing differs from local username [ user07238 ]. User details will be kept updated, but the
             username cannot be updated
            2014-02-10 21:21:55,007 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07324 ] casing differs from local username [ user07324 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,049 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07632 ] casing differs from local username [ user07632 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,049 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07763 ] casing differs from local username [ user07763 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,049 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user08049 ] casing differs from local username [ user08049 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,049 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user08258 ] casing differs from local username [ user08258 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09293 ] casing differs from local username [ user09293 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09665 ] casing differs from local username [ user09665 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09695 ] casing differs from local username [ user09695 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09824 ] casing differs from local username [ user09824 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09879 ] casing differs from local username [ user09879 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user11055 ] casing differs from local username [ user11055 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user11086 ] casing differs from local username [ user11086 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user11087 ] casing differs from local username [ user11087 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user11953 ] casing differs from local username [ user11953 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user12351 ] casing differs from local username [ user12351 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,052 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user12914 ] casing differs from local username [ user12914 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,052 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user14145 ] casing differs from local username [ user14145 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,052 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user14930 ] casing differs from local username [ user14930 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,052 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user14978 ] casing differs from local username [ user14978 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,053 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user18088 ] casing differs from local username [ user18088 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,054 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user19397 ] casing differs from local username [ user19397 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,054 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user19446 ] casing differs from local username [ user19446 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,054 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user20361 ] casing differs from local username [ user20361 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,055 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user20874 ] casing differs from local username [ user20874 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user23695 ] casing differs from local username [ user23695 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user24221 ] casing differs from local username [ user24221 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user24281 ] casing differs from local username [ user24281 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user24390 ] casing differs from local username [ user24390 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user25223 ] casing differs from local username [ user25223 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user25657 ] casing differs from local username [ user25657 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,058 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user25723 ] casing differs from local username [ user25723 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,058 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user25959 ] casing differs from local username [ user25959 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,058 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user26091 ] casing differs from local username [ user26091 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,058 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user26165 ] casing differs from local username [ user26165 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,068 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user46331 ] casing differs from local username [ user46331 ]. User details will be kept updated, but the username cannot be updated
            2014-02-10 21:21:55,097 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanned and compared [ 12684 ] users for update in DB cache in [ 393ms ]
            2014-02-10 21:21:55,097 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronised [ 12684 ] users in [ 393ms ]
            2014-02-10 21:21:55,145 QuartzScheduler_Worker-1 INFO      [directory.ldap.cache.RemoteDirectoryCacheRefresher] found [ 154 ] remote groups in [ 48ms ]
            2014-02-10 21:21:55,145 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanning [ 154 ] groups to add or update
            2014-02-10 21:21:55,155 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 154 ] groups for update in DB cache in [ 10ms ]
            2014-02-10 21:21:55,155 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronized [ 154 ] groups in [ 10ms ]
            2014-02-10 21:21:55,163 QuartzScheduler_Worker-1 INFO      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 154 ] groups for delete in DB cache in [ 8ms ]
            2014-02-10 21:21:55,753 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user48488]
            2014-02-10 21:21:55,754 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user49018]
            2014-02-10 21:21:55,754 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user49649, user50122, user45617]
            2014-02-10 21:21:55,754 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user50238]
            2014-02-10 21:21:55,756 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user49608, user28817, user50238, user49660, user50122, user28835, user45617]
            2014-02-10 21:21:55,756 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user49608]
            2014-02-10 21:21:55,757 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user48488, user45617]
            2014-02-10 21:21:55,757 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user28835]
            2014-02-10 21:21:55,758 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user28835]
            2014-02-10 21:21:55,763 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [fixtestuser, cw05775]
            2014-02-10 21:21:55,765 QuartzScheduler_Worker-1 WARN      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user28839, user12566, user25424]
            2014-02-10 21:22:14,408 Modification Check:thread-1 INFO      [atlassian.jira.startup.JiraStartupLogger]
            

            Kind Regards,
            Eric Salonen

            Ambientia added a comment - - edited Hi Oswaldo Hernandez, Could you please look through the following log and specify if we are dealing with the same problem? This issue got marked in our Log scanner as being an issue in our system. 2014-02-10 21:21:51,035 localhost-startStop-1 INFO [jira.whatsnew.listeners.WhatsNewUpgradeFinishedListenerImpl] Enabling show-whats- new -flag for all users 2014-02-10 21:21:51,040 localhost-startStop-1 INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] Starting the JIRA Scheduler.... 2014-02-10 21:21:51,058 localhost-startStop-1 INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler started. 2014-02-10 21:21:51,140 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteDirectory] synchronisation for directory [ 10000 ] starting 2014-02-10 21:21:54,255 QuartzScheduler_Worker-1 INFO [directory.ldap.cache.RemoteDirectoryCacheRefresher] found [ 12684 ] remote users in [ 3094ms ] 2014-02-10 21:21:54,704 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 12684 ] users for delete in DB cache in [ 442ms ] 2014-02-10 21:21:54,704 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned for deleted users in [ 449ms ] 2014-02-10 21:21:54,996 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanning [ 12684 ] users to add or update 2014-02-10 21:21:55,000 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user00304 ] casing differs from local username [ user00304 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,000 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user00621 ] casing differs from local username [ user00621 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,000 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user00725 ] casing differs from local username [ user00725 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,000 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user00756 ] casing differs from local username [ user00756 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01258 ] casing differs from local username [ user01258 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01317 ] casing differs from local username [ user01317 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01386 ] casing differs from local username [ user01386 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01509 ] casing differs from local username [ user01509 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01686 ] casing differs from local username [ user01686 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user01735 ] casing differs from local username [ user01735 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,001 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user02022 ] casing differs from local username [ user02022 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,002 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user02368 ] casing differs from local username [ user02368 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,002 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user02460 ] casing differs from local username [ user02460 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,002 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user02608 ] casing differs from local username [ user02608 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,003 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user03430 ] casing differs from local username [ user03430 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,003 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user03539 ] casing differs from local username [ user03539 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,003 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user03567 ] casing differs from local username [ user03567 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,003 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user03747 ] casing differs from local username [ user03747 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04063 ] casing differs from local username [ user04063 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04404 ] casing differs from local username [ user04404 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04450 ] casing differs from local username [ user04450 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04598 ] casing differs from local username [ user04598 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,004 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user04838 ] casing differs from local username [ user04838 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05588 ] casing differs from local username [ user05588 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05657 ] casing differs from local username [ user05657 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05773 ] casing differs from local username [ user05773 ]. User details will be kept updated, but the: 2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05779 ] casing differs from local username [ user05779 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,005 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05829 ] casing differs from local username [ user05829 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user05973 ] casing differs from local username [ user05973 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user06356 ] casing differs from local username [ user06356 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user06511 ] casing differs from local username [ user06511 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user06820 ] casing differs from local username [ user06820 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,006 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07010 ] casing differs from local username [ user07010 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,007 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07107 ] casing differs from local username [ user07107 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,007 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07238 ] casing differs from local username [ user07238 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,007 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07324 ] casing differs from local username [ user07324 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,049 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07632 ] casing differs from local username [ user07632 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,049 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user07763 ] casing differs from local username [ user07763 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,049 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user08049 ] casing differs from local username [ user08049 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,049 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user08258 ] casing differs from local username [ user08258 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09293 ] casing differs from local username [ user09293 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09665 ] casing differs from local username [ user09665 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09695 ] casing differs from local username [ user09695 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09824 ] casing differs from local username [ user09824 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,050 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user09879 ] casing differs from local username [ user09879 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user11055 ] casing differs from local username [ user11055 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user11086 ] casing differs from local username [ user11086 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user11087 ] casing differs from local username [ user11087 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user11953 ] casing differs from local username [ user11953 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,051 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user12351 ] casing differs from local username [ user12351 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,052 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user12914 ] casing differs from local username [ user12914 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,052 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user14145 ] casing differs from local username [ user14145 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,052 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user14930 ] casing differs from local username [ user14930 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,052 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user14978 ] casing differs from local username [ user14978 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,053 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user18088 ] casing differs from local username [ user18088 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,054 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user19397 ] casing differs from local username [ user19397 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,054 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user19446 ] casing differs from local username [ user19446 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,054 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user20361 ] casing differs from local username [ user20361 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,055 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user20874 ] casing differs from local username [ user20874 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user23695 ] casing differs from local username [ user23695 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user24221 ] casing differs from local username [ user24221 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user24281 ] casing differs from local username [ user24281 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user24390 ] casing differs from local username [ user24390 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user25223 ] casing differs from local username [ user25223 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,057 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user25657 ] casing differs from local username [ user25657 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,058 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user25723 ] casing differs from local username [ user25723 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,058 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user25959 ] casing differs from local username [ user25959 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,058 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user26091 ] casing differs from local username [ user26091 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,058 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user26165 ] casing differs from local username [ user26165 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,068 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote username [ user46331 ] casing differs from local username [ user46331 ]. User details will be kept updated, but the username cannot be updated 2014-02-10 21:21:55,097 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanned and compared [ 12684 ] users for update in DB cache in [ 393ms ] 2014-02-10 21:21:55,097 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronised [ 12684 ] users in [ 393ms ] 2014-02-10 21:21:55,145 QuartzScheduler_Worker-1 INFO [directory.ldap.cache.RemoteDirectoryCacheRefresher] found [ 154 ] remote groups in [ 48ms ] 2014-02-10 21:21:55,145 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanning [ 154 ] groups to add or update 2014-02-10 21:21:55,155 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 154 ] groups for update in DB cache in [ 10ms ] 2014-02-10 21:21:55,155 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronized [ 154 ] groups in [ 10ms ] 2014-02-10 21:21:55,163 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 154 ] groups for delete in DB cache in [ 8ms ] 2014-02-10 21:21:55,753 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user48488] 2014-02-10 21:21:55,754 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user49018] 2014-02-10 21:21:55,754 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user49649, user50122, user45617] 2014-02-10 21:21:55,754 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user50238] 2014-02-10 21:21:55,756 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user49608, user28817, user50238, user49660, user50122, user28835, user45617] 2014-02-10 21:21:55,756 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user49608] 2014-02-10 21:21:55,757 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user48488, user45617] 2014-02-10 21:21:55,757 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user28835] 2014-02-10 21:21:55,758 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user28835] 2014-02-10 21:21:55,763 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [fixtestuser, cw05775] 2014-02-10 21:21:55,765 QuartzScheduler_Worker-1 WARN [atlassian.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following missing users to group [ *** ]: [user28839, user12566, user25424] 2014-02-10 21:22:14,408 Modification Check:thread-1 INFO [atlassian.jira.startup.JiraStartupLogger] Kind Regards, Eric Salonen

            Hi ericsalonen

            This should be fixed for usernames.

            However, group names are known to still cause problems. That is being tracked at https://jira.atlassian.com/browse/JRA-36926

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi ericsalonen This should be fixed for usernames. However, group names are known to still cause problems. That is being tracked at https://jira.atlassian.com/browse/JRA-36926 Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

              mhenderson Marty Henderson (Inactive)
              dcurrie@atlassian.com Dave C
              Affected customers:
              10 This affects my team
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                Created:
                Updated:
                Resolved: