Details
-
Suggestion
-
Resolution: Won't Do
-
None
-
None
Description
NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
With two different domains one user effectively has two different email addresses - user@domain1 and user@domain2.
Email handlers should be able recognise that it is the same user and add comment / create issue as appropriate user.
Currently if email to JIRA is sent from user@domain2 JIRA ignores the email.
Studio has already provided this partially by overriding one of JIRA's class. Pleaes see JST-3171. Currently this can only be modified by a sysadmin.
This fix does not support assigning issue from email if the assignee's email address is using an alias. Please see JST-5079 to track its progress.
When JIRA implements this improvement, it would be appreciated to keep this backward compatible with Studio.
Attachments
Issue Links
- is duplicated by
-
CLOUD-5079 Support for multiple email domains when assigning issue from email
- Closed
- relates to
-
JRACLOUD-24787 Support multiple email domains when creating issues/comments from email
- Closed