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  1. Jira Data Center
  2. JRASERVER-16603

Exchange with Turkish locale IMAP service

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      Jira fails to create or comment on issues when using a Exchange Server 2007 with turkish locale. The logs will present an exception like:

      JiraQuartzScheduler_Worker-3 ERROR [service.services.mail.MailFetcherService] Create Issue/Comment Service - ...[...]: Exception: A4 BAD Command Argument Error. 11;
nested exception is:
com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
javax.mail.MessagingException: A4 BAD Command Argument Error. 11;
nested exception is:
com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:624)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:175)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:56)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)

      The communication with exchange looks like: 

      *  OK Microsoft Exchange Server 2007 IMAP4 service ready
...
  A4 FETCH 1 (BODY.PEEK[HEADER.FIELDS (Message-ID)])
  A4 BAD Command Argument Error. 11
  A5 NOOP
  A5 OK NOOP completed.
  A6 CLOSE
  A6 OK CLOSE completed.
  A7 LOGOUT
* BYE Microsoft Exchange Server 2007 IMAP4 server signing off.
  A7 OK LOGOUT completed.

      This seems to be due to the problems converting the 'i' character in Turkish from upper case to lower case (explanation). For instance, the following sequence fails:

      -> 5 FETCH 1:* (BODY.PEEK[HEADER.FIELDS (Message-Id)])
<- 5 BAD Command Argument Error. 11

      But with a non capital 'i' is succeeds:

      -> 6 FETCH 1:* (BODY.PEEK[HEADER.FiELDS (Message-id)])
<- * ...
<- 6 OK FETCH completed.

        1. ImapTestPlain.java
          3 kB
        2. ImapTestPlain output.txt
          1 kB

              Unassigned Unassigned
              dalonso Diego Alonso [Atlassian]
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                Created:
                Updated:
                Resolved: