Details
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Bug
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Resolution: Duplicate
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High
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None
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3.11
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System Date Friday, 04 Jan 2008
System Time 16:26:14
Current Working Directory C:\WINDOWS\system32
Java Version 1.6.0
Java Vendor Sun Microsystems Inc.
JVM Version 1.0
JVM Vendor Sun Microsystems Inc.
JVM Implementation Version 1.6.0-b105
Java Runtime Java(TM) SE Runtime Environment
Java VM Java HotSpot(TM) Client VM
User Name SYSTEM
User Timezone America/New_York
User Locale English (United States)
System Encoding Cp1252
Operating System Windows 2003 5.2
OS Architecture x86
Application Server Container Apache Tomcat/5.5.20
Database type oracle10g
Database JNDI address java:comp/env/jdbc/JiraDS
Database URL jdbc:oracle:thin:@192.67.246.200:1521:VPRJ
Database version Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bit Production With the Partitioning, OLAP and Data Mining options
Database driver Oracle JDBC driver 10.2.0.3.0
External user management OFFJava VM Memory Statistics
Total Memory 508 MB
Free Memory 445 MB
Used Memory 63 MB
Memory Graph88 % Free (Force garbage collection)
JIRA Info
Uptime 14 days, 8 hours, 44 minutes, 51 seconds
Edition Enterprise
Version 3.11
Build Number 288
Atlassian Partner
Installation Type Standalone
Server ID AIY0-EFWC-S75Q-HVTJ
Installed languages Chinese (China)
Chinese (Taiwan)
Czech (Czech Republic)
Danish (Denmark)
English (UK)
French (France)
German (Germany)
German (Switzerland)
Hungarian (Hungary)
Italian (Italy)
Norwegian (Norway)
Polish (Poland)
Portuguese (Brazil)
Russian (Russia)
Slovak (Slovakia)
Spanish (Spain)
Turkish (Turkey)
Default language English (United States) - System DefaultDatabase Statistics
Issues 8
Projects 4
Custom Fields 7
Workflows 1
Users 16
Groups 48File Paths
Location of entityengine.xml file:/D:/jira/JIRA-Enterprise-3.11/atlassian-jira/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log C:\WINDOWS\system32\atlassian-jira.log
Location of indexes D:\jira\index\
Listeners
Issue Cache Listener
com.atlassian.jira.event.listeners.cache.IssueCacheListener
Issue Index Listener
com.atlassian.jira.event.listeners.search.IssueIndexListener
Mail Listener
com.atlassian.jira.event.listeners.mail.MailListenerServices
Backup Service
com.atlassian.jira.service.services.export.ExportService
Delay: 720 minutes
USEZIP: Zip
DIR_NAME: D:\jira\backup
Mail Queue Service
com.atlassian.jira.service.services.mail.MailQueueService
Delay: 1 minutes
Subversion Revision Indexing Service
com.atlassian.jira.plugin.ext.subversion.revisions.RevisionIndexService
Delay: 5 minutesPlugins
Admin Menu Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
Bamboo - 1.0.1
Plugin by Atlassian Software Systems Pty Ltd
Disabled
Browse Project Operations Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
Charting & Reporting - 1.3.11
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Clone and Move Plugin - 1.2.3
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Custom Field Types & Searchers - 1.0
Plugin by Atlassian Software Systems
Enabled
Filter List Plugin - 1.0.2
Plugin by SourceLabs
Enabled
Issue Operations Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Issue Tab Panels Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Issue Views Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
JIRA Linker Plugin - 1.1
Plugin by Atlassian Software Systems Pty Ltd
Enabled
JIRA Suite Utilities - 0.6.1
Plugin by Quadratica SRL
Enabled
JIRA TimeSheet Report and Portlet - 1.6
Plugin by Flextronics Design Ukraine
Enabled
JIRA Toolkit Plugin - 0.7.24
Plugin by Atlassian Software Systems
Enabled
Labels Plugin - 2.1.4
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Portlets Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Preset Filters Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
Project Panels Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Project Role Actors Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
RPC JIRA Plugin - 3.11
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Renderer Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Reports Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Riskmanagement Report and Portlet - 2.30
Plugin by Jes A
Enabled
Search Workflow Transition Plugin - 0.1
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Show Saved Filter With Columns - 0.97
Plugin by Jes A
Enabled
Subversion Plugin - 0.9.12
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Top Navigation Bar Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
User Navigation Bar Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
View Project Operations Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
Voters and Watchers - 1.1
Plugin by Atlassian Software Systems Pty Ltd
Disabled
Web Resources Plugin - 1.0
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Webwork Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Wiki Renderer Macros Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Workflow Action Field - 0.2
Plugin by phil
Enabled
Workflow Plugin - 1.0
Plugin by Atlassian Software Systems
EnabledSystem Properties
shared.loader ${catalina.base}/shared/classes,${catalina.base}/shared/lib/*.jar
java.vm.vendor Sun Microsystems Inc.
java.vendor.url http://java.sun.com/
path.separator ;
tomcat.util.buf.StringCache.byte.enabled true
file.encoding.pkg sun.io
user.country US
sun.os.patch.level Service Pack 2
java.vm.specification.name Java Virtual Machine Specification
atlassian.profile.activate false
java.runtime.version 1.6.0-b105
java.awt.graphicsenv sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs D:\jira\JIRA-Enterprise-3.11\common\endorsed
java.io.tmpdir D:\jira\JIRA-Enterprise-3.11\temp
line.separator
user.variant
java.naming.factory.url.pkgs org.apache.naming
sun.jnu.encoding Cp1252
java.specification.name Java Platform API Specification
java.class.version 50.0
sun.management.compiler HotSpot Client Compiler
user.home C:\Documents and Settings\Default User.WINDOWS
catalina.useNaming true
java.awt.printerjob sun.awt.windows.WPrinterJob
java.specification.version 1.6
catalina.home D:\jira\JIRA-Enterprise-3.11
java.naming.factory.initial org.apache.naming.java.javaURLContextFactory
package.definition sun.,java.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.
sun.arch.data.model 32
java.home D:\jira\JIRA-Enterprise-3.11\jre
java.specification.vendor Sun Microsystems Inc.
user.language en
awt.toolkit sun.awt.windows.WToolkit
java.vm.info mixed mode
java.ext.dirs D:\jira\JIRA-Enterprise-3.11\jre\lib\ext;C:\WINDOWS\Sun\Java\lib\ext
server.loader ${catalina.home}/server/classes,${catalina.home}/server/lib/*.jar
catalina.base D:\jira\JIRA-Enterprise-3.11
file.separator \
java.vendor.url.bug http://java.sun.com/cgi-bin/bugreport.cgi
common.loader ${catalina.home}/common/classes,${catalina.home}/common/i18n/.jar,${catalina.home}/common/endorsed/.jar,${catalina.home}/common/lib/*.jar
sun.cpu.endian little
sun.io.unicode.encoding UnicodeLittle
package.access sun.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.,sun.beans.
sun.desktop windows
sun.cpu.isalist
sun.boot.library.path D:\jira\JIRA-Enterprise-3.11\jre\bin
java.library.path D:\jira\JIRA-Enterprise-3.11\bin;
.;
C:\WINDOWS\Sun\Java\bin;
C:\WINDOWS\system32;
C:\WINDOWS;
C:\oracle\product\10.2.0\client64\bin;
C:\WINDOWS\system32;
C:\WINDOWS;
C:\WINDOWS\System32\Wbem;
C:\Program Files (x86)\Microsoft SQL Server\80\Tools\Binn\;
C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;
D:\Program Files (x86)\Subversion\bin
java.class.path D:\jira\JIRA-Enterprise-3.11\bin\bootstrap.jar
sun.boot.class.path D:\jira\JIRA-Enterprise-3.11\common\endorsed\xercesImpl.jar;
D:\jira\JIRA-Enterprise-3.11\common\endorsed\xml-apis.jar;
D:\jira\JIRA-Enterprise-3.11\jre\lib\resources.jar;
D:\jira\JIRA-Enterprise-3.11\jre\lib\rt.jar;
D:\jira\JIRA-Enterprise-3.11\jre\lib\sunrsasign.jar;
D:\jira\JIRA-Enterprise-3.11\jre\lib\jsse.jar;
D:\jira\JIRA-Enterprise-3.11\jre\lib\jce.jar;
D:\jira\JIRA-Enterprise-3.11\jre\lib\charsets.jar;
D:\jira\JIRA-Enterprise-3.11\jre\classesSystem Date Friday, 04 Jan 2008 System Time 16:26:14 Current Working Directory C:\WINDOWS\system32 Java Version 1.6.0 Java Vendor Sun Microsystems Inc. JVM Version 1.0 JVM Vendor Sun Microsystems Inc. JVM Implementation Version 1.6.0-b105 Java Runtime Java(TM) SE Runtime Environment Java VM Java HotSpot(TM) Client VM User Name SYSTEM User Timezone America/New_York User Locale English (United States) System Encoding Cp1252 Operating System Windows 2003 5.2 OS Architecture x86 Application Server Container Apache Tomcat/5.5.20 Database type oracle10g Database JNDI address java:comp/env/jdbc/JiraDS Database URL jdbc:oracle:thin:@192.67.246.200:1521:VPRJ Database version Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bit Production With the Partitioning, OLAP and Data Mining options Database driver Oracle JDBC driver 10.2.0.3.0 External user management OFF Java VM Memory Statistics Total Memory 508 MB Free Memory 445 MB Used Memory 63 MB Memory Graph 88 % Free (Force garbage collection) JIRA Info Uptime 14 days, 8 hours, 44 minutes, 51 seconds Edition Enterprise Version 3.11 Build Number 288 Atlassian Partner Installation Type Standalone Server ID AIY0-EFWC-S75Q-HVTJ Installed languages Chinese (China) Chinese (Taiwan) Czech (Czech Republic) Danish (Denmark) English (UK) French (France) German (Germany) German (Switzerland) Hungarian (Hungary) Italian (Italy) Norwegian (Norway) Polish (Poland) Portuguese (Brazil) Russian (Russia) Slovak (Slovakia) Spanish (Spain) Turkish (Turkey) Default language English (United States) - System Default Database Statistics Issues 8 Projects 4 Custom Fields 7 Workflows 1 Users 16 Groups 48 File Paths Location of entityengine.xml file:/D:/jira/JIRA-Enterprise-3.11/atlassian-jira/WEB-INF/classes/entityengine.xml Location of atlassian-jira.log C:\WINDOWS\system32\atlassian-jira.log Location of indexes D:\jira\index\ Listeners Issue Cache Listener com.atlassian.jira.event.listeners.cache.IssueCacheListener Issue Index Listener com.atlassian.jira.event.listeners.search.IssueIndexListener Mail Listener com.atlassian.jira.event.listeners.mail.MailListener Services Backup Service com.atlassian.jira.service.services.export.ExportService Delay: 720 minutes USEZIP: Zip DIR_NAME: D:\jira\backup Mail Queue Service com.atlassian.jira.service.services.mail.MailQueueService Delay: 1 minutes Subversion Revision Indexing Service com.atlassian.jira.plugin.ext.subversion.revisions.RevisionIndexService Delay: 5 minutes Plugins Admin Menu Sections - 1.0 Plugin by Atlassian Software Systems Enabled Bamboo - 1.0.1 Plugin by Atlassian Software Systems Pty Ltd Disabled Browse Project Operations Sections - 1.0 Plugin by Atlassian Software Systems Enabled Charting & Reporting - 1.3.11 Plugin by Atlassian Software Systems Pty Ltd Enabled Clone and Move Plugin - 1.2.3 Plugin by Atlassian Software Systems Pty Ltd Enabled Custom Field Types & Searchers - 1.0 Plugin by Atlassian Software Systems Enabled Filter List Plugin - 1.0.2 Plugin by SourceLabs Enabled Issue Operations Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Issue Tab Panels Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Issue Views Plugin - 1.0 Plugin by Atlassian Software Systems Enabled JIRA Linker Plugin - 1.1 Plugin by Atlassian Software Systems Pty Ltd Enabled JIRA Suite Utilities - 0.6.1 Plugin by Quadratica SRL Enabled JIRA TimeSheet Report and Portlet - 1.6 Plugin by Flextronics Design Ukraine Enabled JIRA Toolkit Plugin - 0.7.24 Plugin by Atlassian Software Systems Enabled Labels Plugin - 2.1.4 Plugin by Atlassian Software Systems Pty Ltd Enabled Portlets Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Preset Filters Sections - 1.0 Plugin by Atlassian Software Systems Enabled Project Panels Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Project Role Actors Plugin - 1.0 Plugin by Atlassian Software Systems Enabled RPC JIRA Plugin - 3.11 Plugin by Atlassian Software Systems Pty Ltd Enabled Renderer Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Reports Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Riskmanagement Report and Portlet - 2.30 Plugin by Jes A Enabled Search Workflow Transition Plugin - 0.1 Plugin by Atlassian Software Systems Pty Ltd Enabled Show Saved Filter With Columns - 0.97 Plugin by Jes A Enabled Subversion Plugin - 0.9.12 Plugin by Atlassian Software Systems Pty Ltd Enabled Top Navigation Bar Sections - 1.0 Plugin by Atlassian Software Systems Enabled User Navigation Bar Sections - 1.0 Plugin by Atlassian Software Systems Enabled View Project Operations Sections - 1.0 Plugin by Atlassian Software Systems Enabled Voters and Watchers - 1.1 Plugin by Atlassian Software Systems Pty Ltd Disabled Web Resources Plugin - 1.0 Plugin by Atlassian Software Systems Pty Ltd Enabled Webwork Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Wiki Renderer Macros Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Workflow Action Field - 0.2 Plugin by phil Enabled Workflow Plugin - 1.0 Plugin by Atlassian Software Systems Enabled System Properties shared.loader ${catalina.base}/shared/classes,${catalina.base}/shared/lib/*.jar java.vm.vendor Sun Microsystems Inc. java.vendor.url http://java.sun.com/ path.separator ; tomcat.util.buf.StringCache.byte.enabled true file.encoding.pkg sun.io user.country US sun.os.patch.level Service Pack 2 java.vm.specification.name Java Virtual Machine Specification atlassian.profile.activate false java.runtime.version 1.6.0-b105 java.awt.graphicsenv sun.awt.Win32GraphicsEnvironment java.endorsed.dirs D:\jira\JIRA-Enterprise-3.11\common\endorsed java.io.tmpdir D:\jira\JIRA-Enterprise-3.11\temp line.separator user.variant java.naming.factory.url.pkgs org.apache.naming sun.jnu.encoding Cp1252 java.specification.name Java Platform API Specification java.class.version 50.0 sun.management.compiler HotSpot Client Compiler user.home C:\Documents and Settings\Default User.WINDOWS catalina.useNaming true java.awt.printerjob sun.awt.windows.WPrinterJob java.specification.version 1.6 catalina.home D:\jira\JIRA-Enterprise-3.11 java.naming.factory.initial org.apache.naming.java.javaURLContextFactory package.definition sun.,java.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper. sun.arch.data.model 32 java.home D:\jira\JIRA-Enterprise-3.11\jre java.specification.vendor Sun Microsystems Inc. user.language en awt.toolkit sun.awt.windows.WToolkit java.vm.info mixed mode java.ext.dirs D:\jira\JIRA-Enterprise-3.11\jre\lib\ext;C:\WINDOWS\Sun\Java\lib\ext server.loader ${catalina.home}/server/classes,${catalina.home}/server/lib/*.jar catalina.base D:\jira\JIRA-Enterprise-3.11 file.separator \ java.vendor.url.bug http://java.sun.com/cgi-bin/bugreport.cgi common.loader ${catalina.home}/common/classes,${catalina.home}/common/i18n/ .jar,${catalina.home}/common/endorsed/ .jar,${catalina.home}/common/lib/*.jar sun.cpu.endian little sun.io.unicode.encoding UnicodeLittle package.access sun.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.,sun.beans. sun.desktop windows sun.cpu.isalist sun.boot.library.path D:\jira\JIRA-Enterprise-3.11\jre\bin java.library.path D:\jira\JIRA-Enterprise-3.11\bin; .; C:\WINDOWS\Sun\Java\bin; C:\WINDOWS\system32; C:\WINDOWS; C:\oracle\product\10.2.0\client64\bin; C:\WINDOWS\system32; C:\WINDOWS; C:\WINDOWS\System32\Wbem; C:\Program Files (x86)\Microsoft SQL Server\80\Tools\Binn\; C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\; D:\Program Files (x86)\Subversion\bin java.class.path D:\jira\JIRA-Enterprise-3.11\bin\bootstrap.jar sun.boot.class.path D:\jira\JIRA-Enterprise-3.11\common\endorsed\xercesImpl.jar; D:\jira\JIRA-Enterprise-3.11\common\endorsed\xml-apis.jar; D:\jira\JIRA-Enterprise-3.11\jre\lib\resources.jar; D:\jira\JIRA-Enterprise-3.11\jre\lib\rt.jar; D:\jira\JIRA-Enterprise-3.11\jre\lib\sunrsasign.jar; D:\jira\JIRA-Enterprise-3.11\jre\lib\jsse.jar; D:\jira\JIRA-Enterprise-3.11\jre\lib\jce.jar; D:\jira\JIRA-Enterprise-3.11\jre\lib\charsets.jar; D:\jira\JIRA-Enterprise-3.11\jre\classes
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3.11
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Description
I have set up about 50 groups, each corresponding to a customer. The idea is to allow the customer to see all the support tickets related to them, not just the ones that individual might have reported. Unfortunately, these 50 customer names do not display in alphabetical order which makes it extremely difficult to find the customer quickly.
Attachments
Issue Links
- duplicates
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JRASERVER-3769 Security levels should be sorted alphabetically or be orderable
- Closed