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  1. Jira Data Center
  2. JRASERVER-12650

There needs to be some way to send out an email acknowledgment for issues created via email handler

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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Atlassian Update - 23 April 2015

      Hi everyone,

      Thanks for voting and commenting on this issue. Your input in the comments helps us understand how this affects you and what you're hoping to accomplish with JIRA.

      At this time, this suggestion is not on the JIRA development roadmap. For the specific use case described below (users creating support tickets) we recommend JIRA Service Desk, which is built for internal support on JIRA. For other types of customization, please check out the add-ons mentioned in the comments (Enterprise Mail Handler for JIRA and Email This Issue).

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Regards,
      Dave Meyer
      dmeyer@atlassian.com
      Product Manager, JIRA Platform

      Currently, under User Default Settings, Jira allows you to decide whether users should be notified of their own changes. We've found that it is absolutely necessary to have that setting set to "NO" – that is, users should NOT be notified of their own changes. Otherwise, entirely too many notifications are sent out. This creates an issue, however. Our users are accustomed to receiving an acknowledgment that their support emails have been received. We cannot figure out a way to have such an email sent out from Jira while the "Notify users of their own changes?" setting is set to "NO".

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          is duplicated by

          Support Request - Issue that is likely specific to the installation JRASERVER-6371 email notification to reporter not working

          • Medium - Medium priority issues
          • Closed

          Suggestion - JRASERVER-21959 Enable auto-response from email-based issue creation

          • Gathering Interest
          relates to

          Suggestion - JRACLOUD-12650 There needs to be some way to send out an email acknowledgment for issues created via email handler

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              912609b306bf Matt Kenigson
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                Updated: