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  1. Jira Data Center
  2. JRASERVER-1113

Add threading to notification emails

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      Most email clients add a 'In-Reply-To: <messageid>' header, when replying to a message. This allows the client to keep track of mail threads. It would be nice if JIRA added this header to email notifications, so that all mails relating to a certain issue would be grouped in a thread. In established projects, 80% of the traffic is bug reports and updates, and such a feature would make a big difference.

      --Jeff

            [JRASERVER-1113] Add threading to notification emails

            Jeff Turner added a comment -

            Seems simple enough to record the message id on creation, and then add it to replies.

            Jeff Turner added a comment - Seems simple enough to record the message id on creation, and then add it to replies.

            Jeff Turner added a comment -

            Link to a related bug. Both part of a wider issue of improving JIRA emails

            Jeff Turner added a comment - Link to a related bug. Both part of a wider issue of improving JIRA emails

            Jeff Turner added a comment -

            I did some experimenting, and it looks like if a Message-ID: header is added by the MUA (in my case, mutt), then the MTA won't modify it or try to add another one. Makes sense, since a mail goes through multiple MTAs.

            --Jeff

            Jeff Turner added a comment - I did some experimenting, and it looks like if a Message-ID: header is added by the MUA (in my case, mutt), then the MTA won't modify it or try to add another one. Makes sense, since a mail goes through multiple MTAs. --Jeff

            Mike Cannon-Brookes added a comment -

            Jeff,

            I agree this would be a cool feature! The only question, how can JIRA get the message ID of the original mail? I believe this is generated by the outgoing mail server, and hence JavaMail has no knowledge of it?

            Cheers,
            Mike

            Mike Cannon-Brookes added a comment - Jeff, I agree this would be a cool feature! The only question, how can JIRA get the message ID of the original mail? I believe this is generated by the outgoing mail server, and hence JavaMail has no knowledge of it? Cheers, Mike

              Unassigned Unassigned
              7ee5c68a815f Jeff Turner
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