Switching between List View/Details View on the Issue Search Navigator returns a different number of total results

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    • Severity 3 - Minor

      Issue Summary

      When you run a query in the Global Issue Navigator, and you switch between the "List View" and the "Detail View" options, you will notice that the total amount of results will differ in some cases. This is because the following JQL will be used:

      project = TEST AND (hierarchyLevel=<highest_level> OR parent is EMPTY) ORDER BY created DESC 

      The "AND (hierarchyLevel=<highest_level> OR parent is EMPTY)" will be added. This is due to a new functionality that is being rolled out to customers which allow users to see only the top level issues (work items) in a project - these are the issues that don’t have a parent. However, there is no button to disable it due to this bug.

      Steps to Reproduce

      1. Go to the Issue Search and search for a particular JQL (using List View):
        1. Ex: project = TEST
      2. Now, switch it to the "Detail View".
      3. You will observe that the numbers match so far.
      4. Now, go back to the "List View"
      5. You will observe that the numbers are now different. This is due to this bug.

      Expected Results

      The button to display the Hierarchy should be visible, or the JQL should remain the same.

      Actual Results

      The Hierarchy feature is applied automatically, and the total number of items returned will differ from the expected.

      Workaround

      Refresh your JQL results, and you should expect to see the correct results once again.

            Assignee:
            Unassigned
            Reporter:
            Antonio Carlos (Inactive)
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              Created:
              Updated:
              Resolved: