JSM customer opening a public form redirects them to portal page

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Medium
    • Component/s: Forms - Public Form
    • None
    • 2
    • Severity 3 - Minor
    • 2

      Issue Summary

      When a user has the customer role for JSM, and they try to open a public form, they will be redirected to the JSM portal page. 

      Steps to Reproduce

      1. Grant user Customer role for JSM
      2. Have the user open a public form
      3. The user will be redirected to the JSM portal page

      Expected Results

      The user should be able to open the public form.

      Actual Results

      User is redirected to the JSM portal page.

      Workaround

      Open the public form in Incognito mode.

              Assignee:
              James Dang
              Reporter:
              James Dang
              Votes:
              1 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: