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  1. Jira Platform Cloud
  2. JRACLOUD-95341

Enabling "Show Hierarchy" on the "All Work" view hides work items if their parent is not included in the results

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      Issue Summary

      When the "Show Hierarchy" toggle is enabled on the "All Work" project view, work items that have a parent which is not part of the result set are completely hidden, instead of being shown on their own as a 'top level' entry.

      Items are hidden if their parent:

      • Is in a different project
      • Has a security level that hides it from the current user

      This toggle is enabled by default, and the user does not see any indication that the results are filtered or incomplete.

      If "Show Hierarchy" is turned off, the items are shown as expected in the flat list.

      The List view does display items with a parent in a different project as top-level issues, after having this same problem fixed in JWMCLOUD-392.

      Steps to Reproduce

      This requires two company-managed projects (business or software), A and B.

      1. Identify a story/task/bug (any Level 0 type) in Project A to use as the test item
      2. Give the test item a parent in Project B
      3. Go to All Work for Project A
      4. Turn the "Show Hierarchy" toggle off, and confirm that you see the test item in the list
      5. Turn "Show Hierarchy" back on

      Expected Results

      The test work item should be shown in the list as a top-level item, as there's no parent visible to nest it under.

      Actual Results

      The item doesn't appear in the results at all.

      Workaround

      • Turn the "Show Hierarchy" toggle off
      • Use the List view instead (if the parent is in a different project)

              Unassigned Unassigned
              dcacae326aae Eleanor Thomasson (Inactive)
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                Created:
                Updated:
                Resolved: