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  1. Jira Platform Cloud
  2. JRACLOUD-95173

Request participants not added via email request.

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      Issue Summary

      Request participants not added via email request.

      Steps to Reproduce

      1. Make the project Open and the sharing permissions as below.

             2. Configure the approved domain in the user access setting for "Any domain" with JSM "Customer" role.

      3. Send an email to the connected incoming email address adding CC a new email (Make sure the email in CC must not be present in the system)

      Expected Results

      The email in the CC should be added to the request as Request Participant

      Actual Results

      The email in the cc is not added to the request as Request Participant despite the user account being created for the email in CC.

      Workaround

      Adjust the User access settings to modify the Project role for Any domains to None for the JSM product. This will create portal-only accounts for users from domains not included in the Approved domain list.

        1. image-2024-05-14-16-09-03-607.png
          36 kB
          Iliyas Ahemad Siddiqui
        2. image-2024-05-14-16-10-31-004.png
          34 kB
          Iliyas Ahemad Siddiqui

              Unassigned Unassigned
              edebb6d09bf4 Iliyas Ahemad Siddiqui
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                Created:
                Updated: