Github links do not unfold when using Github Enterprise and Enterprise Managed Users

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    • 2
    • Minor
    • 1

      Issue Summary

      When connecting Github to Jira and having a Github Enterprise and Enterprise Managed Users, Github links don't unfold and shows Restricted Content information.

      Steps to Reproduce

      1. Ensure you're using Github Enterprise and Enterprise Managed Users
      2. Go to any Jira Software work item and add a Weblink using a Github PR, commit, branch link.

      Expected Results

      The expected result is to unfold the URL and includes information like the example below:

      Actual Results

      Workaround

      1. Navigate to User profile > Settings > Authorized Oauth apps >Revoke access for "Atlassian Cloud app".
      2. Navigate to https://id.atlassian.com/manage-profile/apps and revoke access for "Atlassian - GitHub" app.
      3. Paste any Github PR/repo URL in Jira field, it should prompt “Connect your Github account” to your Atlassian account and Grant access for the organisation + github account.

        1. image-2025-04-23-12-33-34-895.png
          39 kB
          Bruno Gehlen
        2. image-2025-04-23-12-38-36-525.png
          43 kB
          Bruno Gehlen
        3. image-2025-04-23-12-39-49-070.png
          183 kB
          Bruno Gehlen
        4. image-2025-04-23-12-39-54-119.png
          183 kB
          Bruno Gehlen

            Assignee:
            Alvin Cherk
            Reporter:
            Bruno Gehlen (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: