"Something went wrong" (http 500 Error) when updating user project role with a large number of projects

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When attempting to update a user's project role in JIRA Cloud, the operation fails with a "Something went wrong" message and a http 500 error. This occurs when the instance contains a large number of projects and project roles.

      Steps to Reproduce

      • Navigate to JIRA Administration → User Management.
      • Select a user and attempt to update their project role assignments.
      • Have 2000+ projects and 10+ project roles
      • The update fails with a 500 Internal Server Error and the message "Something went wrong."

      Expected Results

      • It should be possible to update the project role without HTTP 500 error.

      Actual Results

      • It is not possible to update the project role.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          Visalud Tantiwattanarom
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          Visalud Tantiwattanarom
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          Visalud Tantiwattanarom
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          Visalud Tantiwattanarom
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          Visalud Tantiwattanarom
        6. Screenshot 2025-03-31 at 6.38.35 PM.png
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          Visalud Tantiwattanarom

            Assignee:
            Unassigned
            Reporter:
            Barışcan Elkama (Inactive)
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              Created:
              Updated: