Issue Summary

Unable to link epic and it's Child issues in Team-managed Software project using External System Import (CSV) functionality

The same process works well with Company-managed Software projects.

Steps to Reproduce

1. Create the CSV with Epic, Task, sub-task issues
2. Prepare the CSV & move all the epic to the top.
3. Move to the CSV import process
4. Map at least these fields to themselves “Issue Type”, "Issue Key" “Issue id”, “Parent”, “Summary”.
5. After the import, it throws an error

Expected Results

Epic and Task issues should be linked in a parent-child relationship

Actual Results

Epic and Task issues are not linked in a parent-child relationship

Below error is received:

"Cannot add value [ [TEST-126] ] to CustomField Parent Link in Issue with summary 'Test'. Probably value was in incorrect format." 

Workaround

• To add a label or field as a placeholder for the parent key on each row in the CSV file.
• Issue Search using JQL to find the issues with the label or a placeholder for the parent key.
• Bulk Edit the parent key and clear the label or placeholder field.

OR

• Use automation to achieve the same result instead of Bulk Edit.

OR

• Create a Temporary Company Managed project import Work Items via CSV import.
• Bulk Move Work Items from Temporary Company Managed Project to Team Managed Project.