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Type: Suggestion
Resolution: Unresolved
Component/s: Notification - Email, Notifications - Configuration - Notifications Hub, Notifications - Delivery (In-app, mail, push), Notifications - Experiences For Admin, Notifications - Experiences For User
Labels:
None

Support reference count:
1
Feedback Policy:

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Issue action notification in Jira Cloud don't provide any context as to why this notification has been sent to a particular user.

This makes troubleshooting of unwanted notifications quite troublesome, especially after the removal of Notification Helper admin tool.

Include a context/reason for receiving notification by a given user in the email body. For example:

You are receiving this email because you are Watcher of KEY-123

Mockup:

Admins can log in as another user to impersonate them and view their notification configuration setup to help troubleshoot.