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  1. Jira Platform Cloud
  2. JRACLOUD-87302

Never allow lexorank integrity to break

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      Issue Summary

      LexoRank Balancing may stop working erroneously which can cause issues with certain operations. Known issues at the moment are:

      • Issue Move
      • Rank issues
      • Create an Advanced Roadmap plan
      • Export to CSV

      More will be added as we come across.

      Thus we need to find a way to never break lexorank integrity.

      Steps to Reproduce

      N/A.

      Expected Results

      • All operations like issue transition, move, ranking, etc should work fine without throwing any lexorank related errors.
      • Show a descriptive error message explaining operation is failed due to Lexorank issue instead of “500 - Internal server error" OR
      • Provide the ability for users to recover from LexoRank issues.

      Actual Results

      The below exception is thrown on UI:

       Error type: 500 - Internal server error

       

      Workaround:

      Contact the support team via support.atlassian.com.

       

              Unassigned Unassigned
              66b8e0db41ca Mahmad Faruk
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              2 Vote for this issue
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                Created:
                Updated:
                Resolved: