Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-86911

Error when ranking issues due to lexorank data integrity problem

XMLWordPrintable

      Issue Summary

      Error when ranking issue. Error message could be generic or specific to ranking.

      Error can also occur when creating an issue. In this case the issue will be created but the rank is not set correctly and cannot be changed.

      This error when data is in an invalid state.

      Steps to Reproduce

      1. Rank an issue via the board, backlog, or roadmaps

      Expected Results

      Issue is reranked with no errors and is persistent on refresh

      LexoRank integrity check under LexoRank Management is successful

      Actual Results

      Error shown after ranking issue. If the issue has moved, on refresh it may not be persistent.

      LexoRank integrity check under LexoRank Management fails

      Workaround

      Should create a support ticket for the data integrity problem to be investigated and resolved

              Unassigned Unassigned
              cyousheyah Catherine Yousheyah
              Votes:
              0 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: