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  1. Jira Platform Cloud
  2. JRACLOUD-85606

Team Managed Board does not reflect updated project key

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      Atlassian status as of December 2024

      Please refer to JSWCLOUD-27285 for the latest update on this issue. 

      Issue Summary

      When the key of a team-managed project is updated, and the reference to the previous key is removed, issues that appear on the board still reference the old key. This makes the user unable to open the issue view when clicking on a board card, causes certain issue operations to fail and also causes the Timeline view to fail to load.

      Steps to Reproduce

      1. Change the project key in a Jira Software TMP project via project settings > details
      2. Remove the reference to the previous key and save (see screenshot below)
      3. Navigate back to the board and refresh the page

      Expected Results

      Issues on the board now reference the new project key

      Actual Results

      Issues on the board reference the previous project key.

      Workaround

      1. Change the project key back to the previous value, save
      2. Change the project key to the desired value, save
      3. IMPORTANT - don't remove the previous project key from the "Previous project keys" dropdown

      Alternative: Follow the steps in the pinned comment from Jamie Vasales to update the board filter to use the new key.

        1. image-2024-10-10-16-36-13-201.png
          121 kB
          Jamie Vasales
        2. image-2024-10-10-16-36-41-219.png
          151 kB
          Jamie Vasales
        3. screenshot-1.png
          325 kB
          Vaishnavi
        4. Screenshot 2024-11-08 at 9.06.00 AM.png
          20 kB
          Daniel Talebi

              Unassigned Unassigned
              dhurwitz@atlassian.com Dale Hurwitz
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                Created:
                Updated:
                Resolved: