IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-85127

Edit Workflow and Manage Issue Layouts permission doesn't work with JSM company managed projects

    • 262
    • 32
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      This is reproducible on Data Center: No

      New permission 'Edit Workflow' which has been introduced as part of JRACLOUD-70190 doesn't work with Jira Service Management company-managed project. 

      Same with Manage Issue Layouts permisson as well.

      Updated - Documentation currently mentions these limitations related to JSM project: https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/#Administration-Permissions

      Steps to Reproduce

      1. Create a new JSM project (OR use existing one). It must be company-managed project
      2. Make sure Workflow used within the project is NOT shared with another project
      3. Assign project admin role to the user -  (This needed otherwise user will only be able to view the Workflows tab
      4. Assign 'Edit Workflow' and 'Browse Project' permission to the user 
      5. (Optional) Use Permission Helper to verify user has correct permission
      6. Now log in as the user and navigate to Project Settings > Workflow 

      Expected Results

      User should see Edit workflow hyperlink 

      Actual Results

      There is no link for Edit workflow

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Platform Cloud'
            1. Jira Platform Cloud
            2. JRACLOUD-85127

            Edit Workflow and Manage Issue Layouts permission doesn't work with JSM company managed projects

              • 262
              • 32
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Issue Summary

                This is reproducible on Data Center: No

                New permission 'Edit Workflow' which has been introduced as part of JRACLOUD-70190 doesn't work with Jira Service Management company-managed project. 

                Same with Manage Issue Layouts permisson as well.

                Updated - Documentation currently mentions these limitations related to JSM project: https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/#Administration-Permissions

                Steps to Reproduce

                1. Create a new JSM project (OR use existing one). It must be company-managed project
                2. Make sure Workflow used within the project is NOT shared with another project
                3. Assign project admin role to the user -  (This needed otherwise user will only be able to view the Workflows tab
                4. Assign 'Edit Workflow' and 'Browse Project' permission to the user 
                5. (Optional) Use Permission Helper to verify user has correct permission
                6. Now log in as the user and navigate to Project Settings > Workflow 

                Expected Results

                User should see Edit workflow hyperlink 

                Actual Results

                There is no link for Edit workflow

                Workaround

                Currently there is no known workaround for this behavior. A workaround will be added here when available

                        Unassigned Unassigned
                        3d70865c1864 Alim A.
                        Votes:
                        55 Vote for this issue
                        Watchers:
                        52 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            3d70865c1864 Alim A.
                            Votes:
                            55 Vote for this issue
                            Watchers:
                            52 Start watching this issue

                              Created:
                              Updated: