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  1. Jira Platform Cloud
  2. JRACLOUD-84538

Groups with a comma in the name can't be added to the issues field

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      Issue Summary

      Groups with a comma in the name can't be added to multiple groups picker fields in the issue view or using automation.

      Steps to Reproduce

      1. Create a group with a comma in the name, i.e. North America (US, Canada).
      2. Try to add it to a multiple groups picker field.

      Expected Results

      You should be able to add the group.

      Actual Results

      The error below will appear in the UI:

      In browser dev tools or automation logs, you will see the below:

      {
          "errorMessages": [],
          "errors": {
              "customfield_10204": "Could not find group names: North America (US, Canada)"
          }
      } 

      Workaround

      Rename the group and remove the comma.

              Unassigned Unassigned
              877ac19b0be8 Nataniel Rocha
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                Created:
                Updated: