Issue Summary

Currently, the new functionality New Global Issue Create modal uses a different way of searching groups inside Group picker custom fields. The group picker in the legacy Issue Create redirected users to a page to select the groups.

The new search introduced has the query attribute case-sensitive which is resulting in search results not showing up.

Steps to Reproduce

1. Add a Group picker custom field to your screen
2. Try finding groups by their names and see it's currently case-sensitive.

Here's a recording showing this behavior: https://share.getcloudapp.com/4guZq5oE

Expected Results

It would be better if the search wasn't case-sensitive, since it may cause issues to users not seeing a group due to that.

Actual Results

The search is case-sensitive.

Workaround

Pre requisites: N/A

Steps : To avoid this bug, the option would be to rename the groups and have all of them with lowercase. The steps to rename the groups are the following:

1. Open your site administration;
2. Go to the Directory and the Groups;
3. Click in the right side option, to open the option to rename the groups;
   
4. Change the name to lowercase and save it.

Reference documentation: Org admins can now rename groups in cloud