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  1. Jira Platform Cloud
  2. JRACLOUD-84471

Unable to import CSV using External System Import

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      Issue Summary

      Unable to import CSV using External System Import 

      Steps to Reproduce

      1. Go to System -> External System Import -> select CSV
      2. It will take you to the next screen where we can't select any option (can't select the file to upload or drag and drop) as the screen freezes completely
      3. Also, if we perform drag and drop the CSV file, it results in re-downloading it

      Expected Results

      The screen should let users select the file which needs to be imported

      Actual Results

      The screen freezes and we can't select any file to upload 

      Workarounds (4 options) 

      1. You may perform the import operation either by going to the project and selecting Issues -> Import issues from CSV (by selecting the 3 dots) or
      2. Go to Filters -> View all Issues -> select Import issues from CSV (by selecting the 3 dots)
      3. You can go to the Projects menu at the top and the select Create project:

        The on left panel go all they way to to bottom and click on import data:

        Then you will see the same interface but this time the controls will work as expected:
      4. Switch to the old Jira Import experience by clicking on the link from the page "Import Data into Jira":

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            [JRACLOUD-84471] Unable to import CSV using External System Import

            Sunil Balla added a comment -

            The fix is deployed to production on 15th August. https://stash.atlassian.com/projects/ATLASSIAN/repos/atlassian-frontend-monorepo/pull-requests/129775/overview

            Sunil Balla added a comment - The fix is deployed to production on 15th August. https://stash.atlassian.com/projects/ATLASSIAN/repos/atlassian-frontend-monorepo/pull-requests/129775/overview

            Sunil Balla added a comment - - edited

            Hi 53bc637f084f, the fix is deployed to production on 15th August eod. Could you check with customers and close this ticket? Thanks.

            Sunil Balla added a comment - - edited Hi 53bc637f084f , the fix is deployed to production on 15th August eod. Could you check with customers and close this ticket? Thanks.

              53bc637f084f Nimanpreet Kaur
              53bc637f084f Nimanpreet Kaur
              Affected customers:
              6 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: