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  1. Jira Platform Cloud
  2. JRACLOUD-84378

Huge delays for an issue update to be reflected in Filter Results Dashboard Gadget, even with manual refreshes

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      Issue Summary

      The Jira Dashboard gadget "Filter Results" is facing a delay in synchronizing updated issue information (such as issue statuses, etc.).

      The same behavior is not consistently replicated, however, it is noticeable once you try updating an issue and checking a Filter Results gadget. You will observe often a delay that could take 30 seconds to 1 minute to be updated in the Gadget.

      During my tests, the problem was most noticeable with the issues' statuses.

      Steps to Reproduce

      1. I have tested the same in my test instance. Created a new Dashboard, and added a Filter Results gadget to test it.
      2. I transitioned an issue from "Done" to "In Progress".
      3. The same change took almost a full minute to be reflected in the Dashboard.

      Expected Results

      It is expected to have a small delay for the information to be synced over to Filter Results. However, a full minute is a long time to sync.

      Actual Results

      The information should be synced in a short period (a small delay of 5s or so is acceptable).

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              fb70dbb86db0 Antonio Carlos
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                Created:
                Updated:
                Resolved: