Issue Summary

Issue is similar to https://jira.atlassian.com/browse/JRACLOUD-66006 but addresses Issue create experience.

Jira Cloud may display custom field descriptions as HTML text in screens rather than text, even though no HTML is added to the description

This can be seen in issue create/edit or even bulk edit screen. This seems to be reliable with user custom fields, like 'Single User Picker' or even 'Request Participants' and 'Organization'.

Not all custom fields cause this problem. Here are some fields that cause it:

1. Organisations, Approvers and Request Participants show description as HTML without any changes required
2. User custom fields (single user, multiple users, etc.)
3. 'Reporter' field
4. Attachment field

Original reports also mentioned the 'attachment' field had the same problem.

This also causes conversions to HTML entities. For example, the character '<' is converted to '&lt'.

Steps to Reproduce

1. Add a description to any of the fields listed in the Field Configuration
2. Add it to screen
3. Open the screen (for example, if you added to the edit screen in a project, edit an issue)
4. Review issue

Expected Results

The description shows as text

Actual Results

Descriptions show are converted to HTML.

Workaround

None so far. Consider adding yourself as a watcher to be kept informed as to the state of the bug moving forward. With that way, if our development team updates the ticket, you'll be notified via email.