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  1. Jira Platform Cloud
  2. JRACLOUD-83734

Support accessing a custom issue collector form directly through the URL

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      Summary

      There is an article for Server/Data Center showing How to Access Issue Collector Form without Embedding it in a Page. However, this works partially in Cloud, it works for default templates but custom templates just results in a blank page.

      A bug report was created before, but this was deemed working as design and this was not supported for Cloud. This FR is requesting to make this supported in Cloud so it doesn't return the blank page as some customers would like to have this option.

      Steps to Reproduce

      1. Create an issue collector using a Custom template.
      2. While editing the issue collector, get its ID in the URL.
      3. Access the issue collector directly using the following URL: 
        https://<INSTANCENAME>.atlassian.net/rest/collectors/1.0/template/form/<ISSUE COLLECTOR ID>

      Expected Results

      The above-mentioned article was meant to be used in Jira Server, therefore it shouldn't work. However, using a Raise bug or Got feedback? the form is correctly rendered:

      Actual Results

      The URL shows a blank page when using the Custom form:

              Unassigned Unassigned
              fprusch Felipe Prusch (Inactive)
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                Created:
                Updated: