Missing attachment icon in transition screen text fields for non English-language users

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    • 4

      Issue Summary

      In the comments field of a transition screen, the attachment icon disappears when the users language is changed to anything other than English

      Steps to Reproduce

      1. Create a new ticket
      2. Transition the issue from one status to another where in the screen attachment button is present
      3. On https://id.atlassian.com/manage-profile/account-preferences change the language to anything other than English e.g. Nederlands
      4. Now, change the status, the attachment button in the Comments field disappears 

      Expected Results

      The attachment icon should be present on the comments field regardless of language. Here's how it looks for users with English language settings:

      Actual Results

      The attachment icon is not present if the user's language is not English:

      Workaround

      Add the Attachment field to the transition screen and use it to upload attachments and perhaps if in the description/comment field the  "Attachment field" is to be referred to, users can use this syntax

      Once the Attachment field has been added to the transition screen, you can paste images into the comments field.

        1. image-2024-01-10-16-33-49-842.png
          201 kB
          Anusha Rutnam
        2. screenshot-1.png
          201 kB
          Anusha Rutnam
        3. screenshot-2.png
          201 kB
          Anusha Rutnam
        4. Screenshot 2025-07-07 at 8.15.18 PM.png
          236 kB
          Ashwitha Naik
        5. Screenshot 2025-07-07 at 8.17.25 PM.png
          174 kB
          Ashwitha Naik
        6. Screenshot 2025-07-07 at 8.17.59 PM.png
          348 kB
          Ashwitha Naik
        7. screenshot-3.png
          172 kB
          Anusha Rutnam
        8. screenshot-4.png
          162 kB
          Anusha Rutnam

            Assignee:
            Unassigned
            Reporter:
            Seerat
            Votes:
            19 Vote for this issue
            Watchers:
            25 Start watching this issue

              Created:
              Updated: