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Suggestion
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Resolution: Unresolved
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None
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472
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64
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NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Summary
Cannot delete a user using the Jira API if issues are assigned, reported, or have comments added by the users
How to Replicate
- Assign issues to the user, have tickets created/reported by the user, or have tickets where the user added comments.
- Try to delete the user using the Jira delete API(v2/v3)
Expected Result
The user should be deleted successfully
Actual Result
{"errorMessages":["Cannot delete user 'XXXXXXXX' because 170 issues were reported by this person.","Cannot delete user 'XXXXXXXX' because 3 issues are currently assigned to this person.","Cannot delete user 'XXXXXXXX' because they have made 23 comments."],"errors":{}}%
Cannot delete user 'xxxxx' because x issues are currently assigned to this person.
Cannot delete user 'xxxxx' because they have made x comments.
- is related to
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- Closed
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[JRACLOUD-82526] Cannot delete user using the Jira API if issues are assigned, have comments or are reported by the users
Hello everyone,
For removing or deleting users within your organisation, my recommendation is to not use the Jira delete user API. Instead, please use the admin APIs, which are specifically designed for this. These APIs ensure that users can be removed or deleted even if they have issues or comments assigned to them.
- The admin user delete api (for managed accounts)
- The admin user remove api (for unmanaged accounts)
All comments
Hello everyone,
For removing or deleting users within your organisation, my recommendation is to not use the Jira delete user API. Instead, please use the admin APIs, which are specifically designed for this. These APIs ensure that users can be removed or deleted even if they have issues or comments assigned to them.
- The admin user delete api (for managed accounts)
- The admin user remove api (for unmanaged accounts)
I think it is time for you to do this, since 2014 it has been 11 years, in these 11 years we have seen the price increase considerably and something so simple and necessary to comply with some regulations you have not implemented.
Right now this is blocking us in some companies.
Please do something about this.
Deleting a user via Directory, Users, select User, Remove User is working. Even if the same user cannot be deleted via API.
Why does this function behave contradictive?
It is a pity that Atlassian hasn't bothered to give at least one obvious workaround. There is a function to Anonymize users. This is actually what you should be using for users that have been active in the system. Alternatively you would have to make changes in the database which I strongly advise against.
From admin console also we are not able to delete the user.
Cannot delete user. 'rk:84ayzce01' has associations in Jira that cannot be removed automatically.
Hi everyone,
23224c52fdab you can only use the admin user API if you are on the new user management experience.
Regards,
Cândido