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  1. Jira Platform Cloud
  2. JRACLOUD-82526

Cannot delete user using the Jira API if issues are assigned, have comments or are reported by the users

    • 477
    • 64
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Summary

      Cannot delete a user using the Jira API if issues are assigned, reported, or have comments added by the users

      How to Replicate

      1. Assign issues to the user, have tickets created/reported by the user, or have tickets where the user added comments.
      2. Try to delete the user using the Jira delete API(v2/v3)

      Expected Result

      The user should be deleted successfully

      Actual Result

      {"errorMessages":["Cannot delete user 'XXXXXXXX' because 170 issues were reported by this person.","Cannot delete user 'XXXXXXXX' because 3 issues are currently assigned to this person.","Cannot delete user 'XXXXXXXX' because they have made 23 comments."],"errors":{}}%   
      

      Cannot delete user 'xxxxx' because x issues are currently assigned to this person.
      Cannot delete user 'xxxxx' because they have made x comments.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Platform Cloud'
            1. Jira Platform Cloud
            2. JRACLOUD-82526

            Cannot delete user using the Jira API if issues are assigned, have comments or are reported by the users

              • 477
              • 64
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

                Summary

                Cannot delete a user using the Jira API if issues are assigned, reported, or have comments added by the users

                How to Replicate

                1. Assign issues to the user, have tickets created/reported by the user, or have tickets where the user added comments.
                2. Try to delete the user using the Jira delete API(v2/v3)

                Expected Result

                The user should be deleted successfully

                Actual Result

                {"errorMessages":["Cannot delete user 'XXXXXXXX' because 170 issues were reported by this person.","Cannot delete user 'XXXXXXXX' because 3 issues are currently assigned to this person.","Cannot delete user 'XXXXXXXX' because they have made 23 comments."],"errors":{}}%   
                

                Cannot delete user 'xxxxx' because x issues are currently assigned to this person.
                Cannot delete user 'xxxxx' because they have made x comments.

                        Unassigned Unassigned
                        mfaiz@atlassian.com Mohamed Faiz (Inactive)
                        Votes:
                        96 Vote for this issue
                        Watchers:
                        105 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            mfaiz@atlassian.com Mohamed Faiz (Inactive)
                            Votes:
                            96 Vote for this issue
                            Watchers:
                            105 Start watching this issue

                              Created:
                              Updated: