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  1. Jira Cloud
  2. JRACLOUD-82172

Copy-Paste of Excel data adds image in comment of last column in Agent view.

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • Issue - View
    • None

    Description

      Issue Summary

      When we copy and paste Excel data in the comment of the issue view it adds an image in the last column. The same is not replicable from Confluence page or from MS Word or in Portal View.

      Screen-recording attached

      Steps to Reproduce

      1. Step 1: Open any case in the Agent view
      2. Step 2: Copy and Paste the Excel data in a comment and you see an image with the same data come automatically.

      Note:

      • The same is not happening when we copy-paste from Confluence page or MS Word.
      • We checked in Wiki Rendering as well as Text, it is happening in both.

      Expected Results

      Copy Paste should not add an image in the comment of Agent view.

      Actual Results

      It is adding an image in the comment of Agent view.

      Workaround

      Edit and Delete the image manually. 

      Attachments

        1. CopyExcelBug.mov
          30.60 MB
        2. image-2023-10-12-17-19-14-646.png
          image-2023-10-12-17-19-14-646.png
          616 kB
        3. Working from MS Word and Confluence.mov
          44.89 MB

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              ef028afaef3f xtan
              dcf888be292f Tanmay Tandon
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              Dates

                Created:
                Updated:
                Resolved: