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  1. Jira Platform Cloud
  2. JRACLOUD-81999

Values mapped to "Issue ID" field upon import will be saved to "External Issue ID" custom field

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      Atlassian Update – 13 August 2024

      Hi everyone,
      Thank you for bringing this issue to our attention.
      The current behaviour is that we save the value mapped to Issue ID as a custom field. This behaviour is intentional, as it allows users to update the issues based on the earlier used ID in the CSV file.

      As this is working as expected, we are going to convert this into a Suggestion, to understand the level of interest in making a change. We do not plan to change this behaviour. If it has significant impact on your work, please do not hesitate to reach out to me and share examples to help us understand your use cases better.

      Thank you again for providing valuable feedback to our team!

      Regards,
      Varad Pingale
      vpingale@atlassian.com
      Product Manager, Jira Cloud

      Show
      Atlassian Update – 13 August 2024 Hi everyone, Thank you for bringing this issue to our attention. The current behaviour is that we save the value mapped to Issue ID as a custom field. This behaviour is intentional, as it allows users to update the issues based on the earlier used ID in the CSV file. As this is working as expected, we are going to convert this into a Suggestion, to understand the level of interest in making a change. We do not plan to change this behaviour. If it has significant impact on your work, please do not hesitate to reach out to me and share examples to help us understand your use cases better. Thank you again for providing valuable feedback to our team! Regards, Varad Pingale vpingale@atlassian.com Product Manager, Jira Cloud

      Expected Behavior

      Issues will be imported based on the ID specified in CSV file, which will be discarded after the import process is complete. This scenario is suggested when importing issues and subtasks on Importing data from CSV - Encapsulating JIRA data structure in your CSV file

      Actual Behavior

      The values to the Issue ID field during a CSV import are saved to an "External Issue ID" field. When performing new imports, they will usually not work properly because it's rather difficult to find unique ID values. We should have two different options upon import: "Issue ID" - a value that will only be used within that import process to link issues; and "External Issue ID" for when users want to map the ID that came from the source system.

      Steps to Reproduce

      Try to import a file containing the following data twice, mapping "id" to "Issue ID" and "parent id" to "Parent ID".

      id,parent id,summary
      1,,"Test"
      ,1,"Test sub-task"
      

      The value set on "Issue ID" will be replicated to the "External Issue ID" value of the issue with summary "Test". Upon a new import, it will skip that issue and register the following on the import log:

      External issue 1 already exists as PROJ-1, not importing.
      

      Notes

      This may cause problems with sub-tasks links if you use the parent-id field as it will be mapped to the already existing external issue id and not the current CSV issue id.

      Workaround

              ae05a449a74b Varad Pingale (Inactive)
              jpalharini Joao Palharini (Inactive)
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                Created:
                Updated: