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  1. Jira Platform Cloud
  2. JRACLOUD-81959

Date of first response field does not obey to timezone settings as other fields in csv export

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      Summary

      CSV Reports containing the field 'Date of first response' does not obey to the selected timezone as other fields do (like created, updated). This can cause inconsistencies like reports having 'Date of first response' field being lower than the creation date.

      Environment

      Tested within cloud environemnt

      Steps to Reproduce

      1. Create an issue.
      2. Comment on it.
      3. Download a first csv report.
      4. Go to user profile settings and change your timezone setting.
      5. Take another report with the same issues.
      6. Compare Date of first response with other date fields on both reports.

      Expected Results

      The 'date of first response' field should obey to the same rules as other date fields like 'created' (get converted to the selected timezone)

      Actual Results

      Date of first response is not converted to the timezone settings (remains unchanged)

      Workaround

      Select Export HTML reports instead of CSV. For HTML reports the timezone works as expected.

            [JRACLOUD-81959] Date of first response field does not obey to timezone settings as other fields in csv export

            Prashanth M added a comment -

            Hello!

            We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to fill out this survey. Your feedback will help us learn how we can improve your experience in importing data.

            Survey link - https://forms.gle/NYNkmS92r96z42QV9

            Thanks!

            Prashanth M
            Product Manager, Jira Platform

            Prashanth M added a comment - Hello! We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to  fill out this survey . Your feedback will help us learn how we can improve your experience in importing data. Survey link -  https://forms.gle/NYNkmS92r96z42QV9 Thanks! Prashanth M Product Manager, Jira Platform

            Daniel Deprez added a comment -

            I use the Date of first response field for a couple of KPIs that we use for our team. This bug is skewing our results massively and causing it to appear as though tickets were resolved several hours in advance of when they got a first response.

            I would really like to see this issue fixed soon! Thanks

            Daniel Deprez added a comment - I use the Date of first response field for a couple of KPIs that we use for our team. This bug is skewing our results massively and causing it to appear as though tickets were resolved several hours in advance of when they got a first response. I would really like to see this issue fixed soon! Thanks

              Unassigned Unassigned
              emasiero Eduardo Masiero
              Affected customers:
              8 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated: