Summary

When exporting a single issue (Print or Word) the date fields are not converted to the timezone, they're exported using UTC.

The issue doesn't happen when exporting to XML.

Steps to Reproduce

1. Open an issue
2. Click to export and select Print or Word.

Expected Results

The dates should appear in the exported file as they are in the UI.

Actual Results

Depending on the time, the dates will be different because Jira won't convert to the correct timezone. For example, if the comment date appears as Oct 26th, 09:00 PM for a user on GMT-6, when the issue is exported it'll appear as Oct 27th.

Workaround

Pre requisites: N/A

Steps: There are few options to avoid this bug:

• The option to export the work item as XML works properly, with the date being exported correctly;
• Another option is to look for a third-party app, which provides further options to export work items.
• One additional option would be to write a JQL to return the specific work item you need, and use the export option, as it provides more options, including CSV, for example. The steps would be the following:

1. From any page in Jira, select Search > View all issues
2. Enter your desired search query to return work items of your choice
3. Select Export > Export CSV (all fields)

Reference documentation:

• Marketplace Apps for Exporting
• How to export issues from Jira Cloud in CSV format