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  1. Jira Platform Cloud
  2. JRACLOUD-81931

CSV import fails to set user picker fields (e.g assignee, reporter, custom field)

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      Issue Summary

      CSV import (through issue navigator) fails to map the user for User Picker fields are set if using email address. One of the following errors appear for validation:

      Even though the user is valid and email address is correct.

      Steps to Reproduce

      1. Set a user picker field/column in CSV file with email address. For example 
        summary, description, owner, developer (custom field)
Test issue, testuser, testuser, <EMAILID>
      1. Assuming developer as the custom field for the user picker
      2. Perform CSV import through Issue navigator (search issue page) > Import issues from CSV

      Expected Results

      Issue is created

      Actual Results

      • One of the following errors appear for validation:

      Workaround

      1. Import through Jira settings > System > External System Import > CSV Import
      2. Or, Use AAID in the CSV file

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        3. User import.png
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            [JRACLOUD-81931] CSV import fails to set user picker fields (e.g assignee, reporter, custom field)

            Ajay Ramapuram made changes -
            Comment [ The fix has been rolled out to production. ]
            Ajay Ramapuram made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 75 New: 85
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 10
            SET Analytics Bot made changes -
            UIS Original: 74 New: 75
            SET Analytics Bot made changes -
            UIS Original: 73 New: 74
            Ajay Ramapuram made changes -
            Status Original: Long Term Backlog [ 12073 ] New: In Progress [ 3 ]
            SET Analytics Bot made changes -
            UIS Original: 83 New: 73
            SET Analytics Bot made changes -
            UIS Original: 82 New: 83
            SET Analytics Bot made changes -
            UIS Original: 81 New: 82

              28d0df177527 Ajay Ramapuram
              rahul.kumar2 rahul kumar
              Affected customers:
              13 This affects my team
              Watchers:
              33 Start watching this issue

                Created:
                Updated:
                Resolved: